Outlook.com App Frequently Prompts For Re-Login

Anonymous
2013-04-23T23:55:07+00:00

First of all, I want to say that I was excited to see the new rebranding.  I was so impressed that I switched my main email address to an Outlook.com addy.

That said, I'm having a glaring issue with the new Outlook.com Android app.  I have push notifications enabled, and am frequently being told that my account requires re-login.  I'm seeing this several times a day.

An added occasional issue occurs when I put in my address and password.  I am told that I've attempted to login with an incorrect password too many times, and am prompted to do it again, this time with a required CAPTCHA field.  It then accepts my login, where I am prompted to choose permissions, then it takes me to the app.  Though it was happening every time at first, it's since started only happening about half the time.  So I might have to chalk that up to fat-fingering my password out of frustration.

I've never had this problem with the stock email app.  But I would rather use the Outlook.com app and take advantage of its extra features.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2017-05-06T06:21:08+00:00

    Please go to settings. Then look for Calendar. See all connected application. Remove Evernote selection in connected calendar. I think this is solved my problem.

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  2. Anonymous
    2016-10-09T14:24:39+00:00

    Hi Jonathan,

    To better assist you, please clarify the following:

    1. What is the make and model of your phone?
    2. Is your two-step verification enabled? If yes, please use the app passwords to access your account on your device. However, if it does not work for you, you can turn off the two-step verification.

    Please refer to this linkfor more information about App passwords and Two-step verification. You can also try to uninstall and reinstall the application.

    Please post back with the result for further assistance.

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