Outlook.com App Frequently Prompts For Re-Login

Anonymous
2013-04-23T23:55:07+00:00

First of all, I want to say that I was excited to see the new rebranding.  I was so impressed that I switched my main email address to an Outlook.com addy.

That said, I'm having a glaring issue with the new Outlook.com Android app.  I have push notifications enabled, and am frequently being told that my account requires re-login.  I'm seeing this several times a day.

An added occasional issue occurs when I put in my address and password.  I am told that I've attempted to login with an incorrect password too many times, and am prompted to do it again, this time with a required CAPTCHA field.  It then accepts my login, where I am prompted to choose permissions, then it takes me to the app.  Though it was happening every time at first, it's since started only happening about half the time.  So I might have to chalk that up to fat-fingering my password out of frustration.

I've never had this problem with the stock email app.  But I would rather use the Outlook.com app and take advantage of its extra features.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-09-22T21:39:16+00:00

    I have also recently begun experiencing this problem.  It seems to have started for me in the past couple of weeks.  I tried deleting and re-adding my account, clearing app cache, clearing data, etc.

    Every time I re-add my account, it works fine for a while.  But eventually, it tells me I need to re-enter my password (of course, there's no way to do that without deleting and re-adding the account, which is also extremely stupid, but beside the point.)

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  2. Anonymous
    2016-08-23T13:51:45+00:00

    I'm sorry, but do you people know what 'helpful' means? 11 people said a post stating, basically, "Me, too" was helpful. The point of a reply is supposed to be a solution, not commiseration. There is a Me Too button you can click. 

    I start reading the replies thinking they will solve the problem, but just find a very long "Me, too", and waste my time. And there are dozens of them. Sheesh.

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  3. Anonymous
    2014-07-12T04:42:49+00:00

    2014, and wer'e still getting the same old MS shafting. Microsoft claim that two step verification makes our accounts more secure, Obviously. it feels our accounts are more secure by releasing our personal details into the public domain, and making it available for all and sundry.

    WE DONT NEED TWO STEP VERIFICATION.

    OUR ACCOUNTS ARE AS SAFE AS THEY HAVE BEEN IN THE LAST 16 YEARS.

    WE DONT WANT PEOPLE ALL OVER THE WORLD KNOWING OUR PHONE NUMBERS, IF WE DID WE WOULD SUPPLY THEM WITHOUT BEING PRESSURISED TO DO SO BY MICROSOFT.

    Many thanks MICROSOFT for making our accounts a f****** chore to use.

    When Google adopts this practice, I'll drop their services like a ton of s***, too.

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  4. Anonymous
    2014-01-29T21:30:15+00:00

    I have tried everything suggested and still I am asked to religion.This is beyond frustrating....please fix your app or remove it entirely!

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  5. Anonymous
    2014-01-11T19:15:16+00:00

    Its really a deal killler, Outlook on the web is great but I cant use it with clients because it contstantly request account verrification when used with pop

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