Hi,
Please try again the instructions provided by the previous moderator then try logging out of the account and then log back in after a minute to see if there will be any changes. Sometimes, the changes do not take effect automatically. Once done and issue
still persists, kindly optimize your browser by following these steps:
· For Internet Explorer browser: Press CTRL+SHIFT+DEL simultaneously and click
Delete
· For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click
Clear Browsing Data
· For Firefox: Press CTRL+SHIFT+DEL simultaneously and click
Clear Now
If your browser is not included on the instructions above, please refer to the link below for instructions on how to optimize your browser:
**How to Clear Your Browser's Cache**
In addition, please make sure that the browser you are using is in the list of fully supported browsers for Outlook.com. Please refer to this
link for more details.
Also, we would like you to change the settings of your account to automatically use https. Please follow these steps:
- Sign in through this link: https://account.live.com/ManageSSL
- Choose Use HTTPS automatically (please see the note above)
- Click on Save.
Note: If you are already connecting to Hotmail using HTTPS, try switching back to HTTP.
Once done, please check if issue will still persist. If it does, please provide the following:
-Does issue persist when using another browser?
-Does it also persist when using another computer?
-Does it also happen to your other account when accessed on the same computer using the same browser?
Thanks.