Authentication failed error on Outlook application on Android device

Anonymous
2013-04-27T00:44:13+00:00

I am experiencing this same issue of the Outlook application on my Samsung Galaxy (Model SGH-T959V, Firmware Version 2.2.1).  I first encountered the issue when I updated my Hotmail application a couple of weeks ago.  That Hotmail update then provides no other option than to Upgrade to Outlook.  After installing the Outlook application, I sign in using my hotmail email and password.  The next step asks if I will "let this app access your info" at which point I press the Yes button.  Soon after that, I receive a message that "Authentification failed; Authentication was not successful" with a button to "Try Again."  I have tried again multiple times.  I have also tried uninstalling and reinstalling the Outlook application numerous times for the past two weeks and I run into the same result.

Please fix this issue soon or reinstate the previous version of Hotmail in the Play Store since the Hotmail application was working just fine.

I appreciate your time.

Peace be with you.

Original title: Authentication failed; Authentication was not successful

Sincerely,

Joseph Houser 

***Post moved by moderator to appropriate forum category***

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2013-05-17T17:29:46+00:00

    Hi,

    Thank you for posting in Microsoft Community! Let me try to assist you with your concern about your Outlook app.

    We appreciate the information that you ahve provided. Please try to check if you can gather log files from your Outlook app. Refer to the steps below:

    Refer to the steps below to gather logs:

    1. Start Outlook.com's app
    2. In the message list view, click the "..." in the bottom right of the screen
    3. Tap the "settings" option
    4. Tap the "general" option at the top
    5. Scroll down and tap the "support tools" option
    6. Tap "log level" and choose "fine trace"
    7. Delete/Remove the account and sign back in
    8. Go back to support tools
    9. Tap the "send logs" option
    10. Email the logs an accessible email address
    11. Log in to that email address and download the attachment.

    Post the requested information via the private message area that has been initiated for you. Note that you have to be signed in to view the private message.

    Note: You can open the private message by clicking the red link above your post that says

    "You have a private reply to this message. Click here to read it on our secure private messages section."

    Thanks!

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  2. Anonymous
    2013-05-16T17:05:58+00:00

    Hi MikeT999,

    We appreciate your time in posting to this forum. I am happy to assist you with your issue about not Outlook.com app showing authentication failure on your Android phone.

    Thank you for providing us your mobile information. We would also like to ask your affected account so that we can escalate your issue to our support specialist.

    I've provided a private message where you can put the email address and other personal information. Please make sure that you are currently signed in to view the private message and reply on this post to notify us. The conversation in the private message area is secure. Only you and our moderators can view it.

    Note: You can open the private message by clicking the red link above your post that says

    "You have a private reply to this message. Click here to read it on our secure private messages section."

    If you have other concerns or questions, please feel free to ask. We are happy to help you with your Microsoft concerns.

    Thank you.

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  3. Anonymous
    2013-05-16T15:09:51+00:00

    Hello - any news on a resolution to this?  I don't think there's any more information I can give, except for maybe the details of my phone...

    Handset Samsung Galaxy Ace,

    Model Number GT-S5830

    Android Version 2.2.1

    Baseband Version S5830BOKA1

    Kernel Version2.6.32.9-perf root@dell105#1

    Build Number FROYO.BOKA3

    If you can't resolve this, can you please make the old version available in the play store.

    Many thanks,

    Mike.

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  4. Anonymous
    2013-05-15T21:02:28+00:00

    Hear hear.

    I'm giving up on Outlook - Microsoft you guys are absolutely no help; thanks for nothing.

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    2 people found this answer helpful.
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  5. Anonymous
    2013-05-15T16:08:59+00:00

    Make sure your products work before you release them to the public...just a thought.

    Stop providing troubleshooting steps that are Non Applicable as you've been told multiple times now.

    Remove the forced upgrade to Outlook app on the Hotmail app in the store.

    Until then, provide this link for people to follow instructions for their device/client: http://windows.microsoft.com/en-us/windows/outlook/send-receive-from-app

    Thank you for at least providing a link to mobile web outlook...but that's not what most users want.

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