Authentication failed error on Outlook application on Android device

Anonymous
2013-04-27T00:44:13+00:00

I am experiencing this same issue of the Outlook application on my Samsung Galaxy (Model SGH-T959V, Firmware Version 2.2.1).  I first encountered the issue when I updated my Hotmail application a couple of weeks ago.  That Hotmail update then provides no other option than to Upgrade to Outlook.  After installing the Outlook application, I sign in using my hotmail email and password.  The next step asks if I will "let this app access your info" at which point I press the Yes button.  Soon after that, I receive a message that "Authentification failed; Authentication was not successful" with a button to "Try Again."  I have tried again multiple times.  I have also tried uninstalling and reinstalling the Outlook application numerous times for the past two weeks and I run into the same result.

Please fix this issue soon or reinstate the previous version of Hotmail in the Play Store since the Hotmail application was working just fine.

I appreciate your time.

Peace be with you.

Original title: Authentication failed; Authentication was not successful

Sincerely,

Joseph Houser 

***Post moved by moderator to appropriate forum category***

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2014-02-02T16:51:00+00:00

    How common is this issue then? Is it everyone or just us 'lucky few'?

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  2. Anonymous
    2014-01-30T11:49:00+00:00

    thai is a common issue...and what you are going to investigate..?please provide a permanent solution

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  3. Anonymous
    2013-11-20T01:55:28+00:00

    I mean uninstalled..

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  4. Anonymous
    2013-11-20T01:54:35+00:00

    Still doesn't work,  please stop wasting my time with your useless solutions.. App now installed.

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  5. Anonymous
    2013-11-20T00:49:05+00:00

    Hi theepilady,

    Thanks for providing the information we need. Before we forward this concern to our support specialist, can you please verify if Two-step verification is enabled on your account? To check, please refer to the steps below:

    1. Sign in to your Microsoft account by going to http://account.live.com.
    2. On the left side panel, click on Security info.
    3. Click on “Turn off two-step verification” under Two-step verification.

    If you've enabled Two-Step Verification, you will need an app password to access your account when using mail apps. For more information, you can refer to this article:

    App passwords and two-step verification

    Let us know how things turn out.

    Thanks,

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