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I am experiencing this same issue of the Outlook application on my Samsung Galaxy (Model SGH-T959V, Firmware Version 2.2.1). I first encountered the issue when I updated my Hotmail application a couple of weeks ago. That Hotmail update then provides no other option than to Upgrade to Outlook. After installing the Outlook application, I sign in using my hotmail email and password. The next step asks if I will "let this app access your info" at which point I press the Yes button. Soon after that, I receive a message that "Authentification failed; Authentication was not successful" with a button to "Try Again." I have tried again multiple times. I have also tried uninstalling and reinstalling the Outlook application numerous times for the past two weeks and I run into the same result.
Please fix this issue soon or reinstate the previous version of Hotmail in the Play Store since the Hotmail application was working just fine.
I appreciate your time.
Peace be with you.
Original title: Authentication failed; Authentication was not successful
Sincerely,
Joseph Houser
***Post moved by moderator to appropriate forum category***
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Just to help others (NO thanks to the Microsoft team [as usual]) :
I had the problem and solved it by shutting off the 2-step verification process under the outlook account settings.
once it was off - everything synced back to normal, no hassles, no problems verifying passwords or settings.
For the second time, nobody can access their accounts to even get to the message screen. This is absolutely hopeless. I can see no fix is coming. It has NOTHING to do with our accounts as we can access then fine on a PC. It's the app. Please stop posting the 11 steps when that isn't relevant to the issue. We cannot get any log files.
What happens is as follows (and I will add pictures just so you know exactly where the issue occurs). We download the app and install it. The app boots up fine and asks for our login details. We type in the login details and click 'Sign In.'
Then we're greeted with this page: http://bit.ly/10Eo9cn
And that is the last thing we can do anything with. Upon choosing 'Yes.' from that page/screen we are then subjected to this: http://bit.ly/13vyjO6
On every single account we try.
The Hotmail app worked absolutely fine. It should not have been sunsetted if it worked.
Hear hear.
I'm giving up on Outlook - Microsoft you guys are absolutely no help; thanks for nothing.
Hi Joseph,
The step 1 in gathering logs for the issue is just simply opening the app like what you did in the step 1 of the 5 steps you have provided. Afterwards follow the following steps. If you are still unsuccessful, please try again a few times and attempt to get the logs. If fine trace does not work, you can choose the trace instead.
Let us know if you have further questions.
Thank you.
"Afterward follow the following steps" There are no following steps in your note. In the 11 steps that Michelle Anne D. listed, the second step is to click ... in message view. But that assumes that you are logged in and can see your messages. But the whole problem is that it will not let us log in. When we try, it says that it cannot authenticate us and bounces back out to the log in screen.
Hi There - any news on the fix for this? It's causing me significant issues - if you can't fix it, then can you make the old Hotmail App available again?
Many thanks,
Mike.