Organizing and accessing contact information in Outlook.com
This kind of response is unacceptable. "...may not be applicable..." Well, is it or isn't it? You should know.
You just have people creating new threads with the same problem all over the place, which conveniently means you don't have to actually address it anywhere. It just starts the cycle all over again with a Microsoft employee asking "Can you please provide the specific error message you are getting?"
Then, instead of one continuous thread where people can see the progression of solutions, you have a dozen incomplete threads that are going to come up when a user searches the forums. If we are lucky some kind soul might go to one of those and point people back to this so we can have some shred of usefulness.
Your comment should have been something along the lines of "I'm sorry this problem has not been fixed in 4 years. Here are the current work-arounds."