Outlook.com Calendar birthdays sync issue

Anonymous
2014-05-08T18:55:35+00:00

Cannot sync birthdays from people to calendar... Help!!        

I have manually added birthdays to certain people in my Microsoft account ('@outlook.com')...

 these birthdays are supposed to automatically sync to my Calendar once added to a contact...

t's been 48 hrs and the birthdays are not updating to the calendar...

I have also tried to delete the birthday calendar and add it back...

I have tried to re-edit the relevant contact to see if it will update to calendar, but that also doesn't work...

I have Nokia Windows Phone 8 and I am using the Microsoft account with the phone...

The contacts are syncing fine with the phone, but the birthday calendar can't update until this problem is resolved...

I desperately want to get all my contacts, birthdays, calendar entries synced

I have also tried to add a birthday in calendar for a contact name I already have in people this then  creates a duplicate contact I then go to manage, clean up contacts this is then fine until about 24 hours later you then have duplicate birthdays

Please help!!!

Original title: outlook.com birthdays

Outlook | Web | Outlook.com | Calendar

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-07-24T20:35:11+00:00

    Hi m@rk,

    Please check the private message that I have sent to you. Make sure that you are signed in to Microsoft Community to be able to access the private message.

    Thank you.

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  2. Anonymous
    2014-08-01T10:18:34+00:00

    We haven't heard form the escalations team though. 

    The more info they have about this, the faster they can isolate the issue. 

    Have a happy August, all together!

    Unfortunately, still we're playing birthdays roulette. For this month, here's my birthdays calendar and screenshots of contacts with known birthdays, currently missing in the calendar:

    https://www.dropbox.com/sh/d7g35et8zw9r8i4/AADSKL-l8zl0ZezMpRMeWcZ0a

    I permit to summarize:

    • Birthdays disappear and sometimes re-appear in calendar by random
    • All types of contacts are affected: standalone Outlook.com contacts, linked contacts, standalone Facebook/ Skype etc. contacts
    • Manual sync of birthdays calendar doesn't resolve
    • Deleting and recreating the birthdays calendar might result in some of the missing birthdays may get displayed in the calendar, but it doesn't solve the service bug in general: birthdays will randomly disappear and re-appear again

    Has granting access to the Microsoft account lead to any kind of progress for anybody here? Please share your experiences!

    Moderators: please take it serious - escalate this issue!

    Microsoft - aren't yourselves using your offered services? Please realize: an inconsistent birthdays calendar service is worthless. Please analyze the birthday calendars' sync processes and fix the service!

    Any kind of serious support is highly appreciated. We're all curious about findings and results.

    Thanks.

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  3. Anonymous
    2014-08-03T00:33:11+00:00

    Hi m@rk,

    I have provided a response to your post in the Private Message tab. Please sign into this website to be able to read it.

    Thank you.

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  4. Anonymous
    2014-08-05T15:00:48+00:00

    I too am having this problem.

    I've narrowed down the problem a bit more.  It seams the problem occurs when several

    contact sources (i.e. Outlook, Skype and Facebook) are linked together.  This sometime causes the

    birthday for this contact to be excluded on the calendar.  If I unlink the contact (in People) and then resync the Birthday Calendar, the birthday reappears.

    In this case.  The birthday was available in both the Outlook and Facebook record but naturally not in the Skype record.

    Please solve this issue.

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  5. Anonymous
    2014-08-06T12:25:09+00:00

    The people who disappeared from my birthday calendar have their birthdays in two linked profiles (e.g. Outlook and Facebook), which looks like a bug. I could unlink all profiles or re-enter all birthdays as yearly appointments, but I’d rather not.

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