Outlook.com Calendar birthdays sync issue

Hi Dansercoer, 

Thank you for writing back to us.  To answer your query dated September 9th,  please verify what updates are you referring to.  If you are referring to the updates on the issue that has been forwarded to the support specialist, it is for another customer that reported the same issue which provided the information that we have asked and for security purposes we cannot give you details on that specially if the cause of the issue is account specific.  However, once our Product Group have worked out a troubleshooting applicable to all users, rest assured that we will be providing it through this thread.     

Also, I see that you would prefer Answer Desk to handle your concern. Nevertheless, Answer Desk will still be asking the same information from you to further investigation on your concern. 

Should you have other concerns, please do not hesitate to contact us back. 

Regards!

Hello fellow MS customers who suffer the same problem!

I followed this thread and related ones dealing with the same issue in both this English and the German support forum for a while now.

I understand that the problem of birthday entries that do not appear or suddenly disappear from both the outlook.com calender and the windows phone 8.1 calender is known since several months.

However, as m@rk summarized concisely in his post from Sept. 9th, this issue has not been solved since then at all.

This is a severe problem and not acceptable for us costumers. If Microsoft seriously wants to increase windows phone's market share above 5% this problem has to be fixed as soon as possible.

Regards,

Steffen

Hi Steffen_Me,

Thank you for posting to Microsoft Community. I understand that you're having the same concern for birthday entries that not showing in your Outlook.com calendar. Let me assist you on this.

As an initial troubleshooting, we recommend you to remove and re add your account to see if the birthday entries will refresh in your Outlook.com calendar.

If same issue persist after doing the workaround, kindly get back to us and provide the following information so that we could continue to investigate your concern.

• Affected account.
• Alternate email address.
• Unique ID number of your account. 
• Fiddler Trace Logs.
• Screenshot of the page in which the birthday entries of your contacts are not showing.
• Screenshot of the page of your contacts.

Please follow the steps below on how to get your Unique ID number:

1. Login to this link: https://account.live.com
2. Under "Account summary", click Edit personal info.
3. At the very bottom you will find your Unique ID.

And to capture a screenshot, you can follow the steps that can be found on this help article "Use Snipping Tool to capture screen shots"

And to get the Fiddler Trace logs, you can follow the steps on this help article "How to help the Outlook.com support team collect FiddlerCap traces"

Lastly, please give us permission to access your account so that we can speed up the process of troubleshooting this concern.

To give us your permission to access your account, please reply to this post and include the following text in your post: I grant you my permission to access my Microsoft account.

**Note:**Before you give us your consent, please visit the article below before granting access to your account to support agents. 

“***Things to do before granting access to your account to support agents***”

Note: For security purposes, please post the account information on the private message area I have provided above your post. You also need to login to this Forum to view the private message link.

Thanks.

I'm having the same issues as the previous users have reported. I must add that some of the names that do appear in my birthday calendar do not use the names I wrote in my contacts list. E.g., my dad's real name from Facebook shows in the calendar instead of "Dad".

Hi TheFireRed,

How is it going? Since you're having the same issue as with the original poster. We need you to give us the answers to the questions below. To give you a heads up, this questions were already provided on August 15, 2014 within this thread.

• Account in question.
• Sample of the missing Birthday Calendar.
• Screen shot of the missing Birthday Calendar.
• Screen shot of the contact's information via People page that shows the Birthday of your contact/s.
• Were the missing Birthday Calendar came from the connected services (Facebook, Twitter and etc.)?
• Does the issue happens after refreshing your Birthday Calendar?
• Have you tried delete and re-create your Birthday Calendar?

Note: You need to click the notification that states You have a private reply to this message. Click here to read it on our secure private message section or by clicking the Private Messages tab.

We look forward to hearing from you.