Outlook.com Calendar birthdays sync issue

Hello,

Kindly read the reply I've sent in the private message area. To view it, just click on the "You have a private reply to this message" link above your post or go to the Private Messagestab on this thread which is located across All Replies.

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Thank you.

Hi,

updated the required Information. Hope it helps to fix the problem.

I have the same issue.

Here are Outlook.com features for what concerns Birthday as listed in http://windows.microsoft.com/en-us/windows/outlook/calendar-add-birthdays

Calendar is connected to your contact list in People

• If you add a birthday to a contact in People, the birthday will be added to your calendar.
• If you add a birthday in Calendar, and the name you enter matches someone in your contact list, the birthday will be added to their contact.
• If you add a birthday in Calendar, and the person isn't in your contact list, they'll be added.

Here is my user experience with these features:

• If I add a birthday to a contact in People, the birthday will be added to my calendar most of times. For some reasons, some contacts birthday in People will not show in the Birthday Calendar, regardless of time for sync, syncing manually, deleting and re-adding the birthday in People.
• If I add a birthday in Calendar, and the name I enter matches someone in my contact list, the birthday will NOT be added to their contact, but instead, a new contact duplicate will be created in People.
• If I add a birthday in Calendar, and the person isn't in my contact list, they'll be added. This works just fine, but I find it the least desidarable feature of the three: what if I just want to remember a birthday and do not want that person as a contact? - i.e. Small kids, very old aunts, my favourite novel author, etc.

Are there any actions, that I am not aware of, I could do to have all People's birthdays synced with the Birtday Calendar?

Thanks for your attention.

Francesco

hi!

I've exactly have the same problem here.

The sync feature doesn't work for some contacts.

Hi,

I have the same user experience issue.

Need Help.

Message for the moderator : why an answer in private message, this issue look like a general issue.

Just give us a clear answer how to fix the problem.

You can't fix this issue user by user, this is a non-sense

thanks

@FredLussier:  We can not fix this problem ourselves.  This problem is described in several active threads and from several users.  In this thread alone, the problem was described as far back as June.  It is not a matter of us doing something wrong or having inconsistent data.  This is obviously a program error. 

In my opinion, several moderators are working on this problem without coordinating their efforts with each other.  That is why they keep privately contacting users. I only hope that the appropriate escalation has been made to the development team and that development is aware of the problem.

They need to know that it is a general problem, not relating to a user's account, choice of browser or contact data.

Hi WhiteBahamut,

Thank you for getting back to us.

I have replied to your private message. Kindly make sure that you're currently signed in to view my response.

@ Fred,

Welcome to Microsoft Community forum!

I understand that you also need help to fix the birthday Calendar issue you've experienced on your account.

Please be advised that we're asking some information to other customers in the private communication area to protect the privacy of their personal data and provide them with the best personal support possible. We just want to make sure that only Moderators and the customer can view the response.

In the meantime, kindly provide us the following information so we can also conduct a thorough investigation on your concern:

• Your affected Microsoft account
• Screenshot of your Outlook.com Calendar indicating the exact issue

I've provided a private message where you can input the requested information in a private and secure way. Please make sure that you are currently signed in to view the private message and reply on this post to notify us that the required information has been provided.

We look forward to your response on this matter.

@ RalphLea_771,

Thank you for your feedback regarding this matter.

Rest assured that we will do all our best to help all our customers on every Outlook.com issues they may encounter.