Outlook.com Calendar birthdays sync issue

Hello Everyone,

@m@rk:

We understand your concern with urgently resolving this issue with your birthday calendar and we apologize for not getting back to you sooner. However, we've checked your inquiry and determined that it's still under investigation by our Support Specialists. Rest assured that we are doing our best to fix this. We'll notify you on this thread as soon as updates about it have been provided.

@mkandoli:

Thank you for the information and we do apologize for the delayed response. We have now escalated your concern to our Support Specialists for faster resolution of the issue. We'll keep you posted on the progress of the investigation once an update has been given since there's no definite time frame given as to when it will be resolved.

@RalphLea_771 and Dansercoer:

Thank you for posting back with the additional details about the problem. Before we escalate your inquiries for faster resolution, we'll need to gather more information from you which we'll be used to conduct a deeper investigation to determine the root cause of the problem and fix it. I've created a private message area where you can post the information that we need. To view it, just click on the "You have a private reply to this message" link above your post and make sure that you are signed in to the forum to view the link.

We look forward to hearing from you.

Thank you.

I changed the reminders and now all but two birthdays (who returned to default) are gone.

Microsoft is not taking this seriously, so I suggest that everyone who hasn't done so already:

• refers an Answer Tech to this thread on http://support.microsoft.com/ContactUs/TechnicalSupport (Outlook.com)
• reports the problem on https://status.live.com/report?productid=cal (Something else)
• clicks on 'Me Too' under 'Had this question' next to the original post

Any other routes? :)

Hi,

Welcome to the Microsoft community and thank you for bringing this issue to our attention.

We need to ask a few questions to you to help us determine the possible cause of the issue. Due to sensitive information of your account, we created a private message for you.

Please make sure you are signed in to view the message.

Thank you

I have the same issue.

Here are Outlook.com features for what concerns Birthday as listed in http://windows.microsoft.com/en-us/windows/outlook/calendar-add-birthdays

Calendar is connected to your contact list in People

• If you add a birthday to a contact in People, the birthday will be added to your calendar.
• If you add a birthday in Calendar, and the name you enter matches someone in your contact list, the birthday will be added to their contact.
• If you add a birthday in Calendar, and the person isn't in your contact list, they'll be added.

Here is my user experience with these features:

• If I add a birthday to a contact in People, the birthday will be added to my calendar most of times. For some reasons, some contacts birthday in People will not show in the Birthday Calendar, regardless of time for sync, syncing manually, deleting and re-adding the birthday in People.
• If I add a birthday in Calendar, and the name I enter matches someone in my contact list, the birthday will NOT be added to their contact, but instead, a new contact duplicate will be created in People.
• If I add a birthday in Calendar, and the person isn't in my contact list, they'll be added. This works just fine, but I find it the least desidarable feature of the three: what if I just want to remember a birthday and do not want that person as a contact? - i.e. Small kids, very old aunts, my favourite novel author, etc.

Are there any actions, that I am not aware of, I could do to have all People's birthdays synced with the Birtday Calendar?

Thanks for your attention.

Francesco

Hi,

I am having the same issue, could someone please help? Thanks.

Michelle

The other reviewed case consisted of only an Outlook profile.

We see it confirmed another time:

• Birthdays disappear and sometimes re-appear in calendar by random
• All types of contacts are affected: standalone Outlook.com contacts, linked contacts, standalone Facebook/ Skype etc. contacts
• Manual sync of birthdays calendar doesn't resolve
• Deleting and recreating the birthdays calendar might result in more or less complete listing of birthdays on short-term - but it doesn't solve the service bug in general: birthdays will randomly disappear and re-appear again

Issue must get escalated.

Birthdays calendars' sync processes need to be analyzed.

Service needs to get fixed.

Any kind of serious support is highly appreciated. We're all curious about findings and results.

Thanks.