Outlook.com Calendar birthdays sync issue

Anonymous
2014-05-08T18:55:35+00:00

Cannot sync birthdays from people to calendar... Help!!        

I have manually added birthdays to certain people in my Microsoft account ('@outlook.com')...

 these birthdays are supposed to automatically sync to my Calendar once added to a contact...

t's been 48 hrs and the birthdays are not updating to the calendar...

I have also tried to delete the birthday calendar and add it back...

I have tried to re-edit the relevant contact to see if it will update to calendar, but that also doesn't work...

I have Nokia Windows Phone 8 and I am using the Microsoft account with the phone...

The contacts are syncing fine with the phone, but the birthday calendar can't update until this problem is resolved...

I desperately want to get all my contacts, birthdays, calendar entries synced

I have also tried to add a birthday in calendar for a contact name I already have in people this then  creates a duplicate contact I then go to manage, clean up contacts this is then fine until about 24 hours later you then have duplicate birthdays

Please help!!!

Original title: outlook.com birthdays

Outlook | Web | Outlook.com | Calendar

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-08-15T07:14:28+00:00

    Hi,

    I have the same problem, too.

    I missed some birthdays recently.

    Until the begin of June it worked fine and I got remembered for all my birthday correctly on my Lumia 920.

    Then I was in Brasil using a Lumia 630 with WP 8.1 and did not care about birthdays, as I prescheduled a programmed SMS in advanced for the importan birthdays.

    Now I am back and since End of July, beginning of August I realise that many birthdays are missing and the birthday calendar seems not to be reliable anymore.

    Hope this issue will get solved soon...

    Best wishes

    Gerry Kammerer

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  2. Anonymous
    2014-08-14T14:01:04+00:00

    Hi,

    Thank you for the information you have provided. Please be informed that I have already forwarded your concern to our support specialist for a more in depth investigation. Please check this thread from time to time for updates regarding your concern. Your patience is highly appreciated.

    If you will notice any changes or additional error message, please let us know.

    Thanks!

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  3. Anonymous
    2014-08-12T22:13:57+00:00

    Hello RalphLea_771,

    Thank you for posting back. Kindly check my reply in the private message area.

    We are looking forward to your reply.

    Regards!

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  4. Anonymous
    2014-08-11T09:38:13+00:00

    Hello Everyone,

    @m@rk:

    We understand your concern with urgently resolving this issue with your birthday calendar and we apologize for not getting back to you sooner. However, we've checked your inquiry and determined that it's still under investigation by our Support Specialists. Rest assured that we are doing our best to fix this. We'll notify you on this thread as soon as updates about it have been provided.

    @mkandoli:

    Thank you for the information and we do apologize for the delayed response. We have now escalated your concern to our Support Specialists for faster resolution of the issue. We'll keep you posted on the progress of the investigation once an update has been given since there's no definite time frame given as to when it will be resolved.

    @RalphLea_771 and Dansercoer:

    Thank you for posting back with the additional details about the problem. Before we escalate your inquiries for faster resolution, we'll need to gather more information from you which we'll be used to conduct a deeper investigation to determine the root cause of the problem and fix it. I've created a private message area where you can post the information that we need. To view it, just click on the "You have a private reply to this message" link above your post and make sure that you are signed in to the forum to view the link.

    We look forward to hearing from you.

    Thank you.

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  5. Anonymous
    2014-08-10T15:16:56+00:00

    I changed the reminders and now all but two birthdays (who returned to default) are gone.

    Microsoft is not taking this seriously, so I suggest that everyone who hasn't done so already:

    Any other routes? :)

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