Outlook won't open, splash screen comes up briefly and then disappears again and the program quits

Anonymous
2012-09-13T03:11:43+00:00

My mother's installation of Outlook 2011 has suddenly stopped working.  When she tries to run it, the splash screen comes up briefly (like for about a second or less) and then disappears again and the program quits.  This is all that it does.  It does not display any kind of error message.  It just quits.  There is a file sitting on her Desktop titled Sent Items.mbox and the Get Info window and icon suggest that this file is connected to Outlook.  I assume that this is the file containing her sent emails, but I can’t find where it is supposed to go.

What I am think is that my mom was poking around in folders that she should not have been in an accidentally moved this file out of its correct location and that Outlook, not finding it, is simply quitting.  Is this what is happening?  Can someone tell me where this file is supposed to go?

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2015-05-26T15:32:33+00:00

It might not be on autoupdate yet (no idea what's holding it up).

You can download and install manually from there though:

https://support.microsoft.com/en-us/kb/3048688

          Corentin

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  1. Anonymous
    2014-11-20T13:32:16+00:00

    thanks - good advice - helped me.

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  2. Anonymous
    2014-11-22T15:09:30+00:00

    so I tried this but no luck.  Also tried reinstalling MS Office.  should I uninstall, then reinstall?  Any other good options?

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  3. Anonymous
    2014-11-23T15:14:21+00:00

    I gave other suggestions further down the thread.

    Just so you know: uninstalling and reinstalling hardly ever helps.

    The main two sources for these problems (around 99.99% of the time) are preferences and corrupted identities.

              Corentin

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  4. Anonymous
    2015-02-20T03:03:31+00:00

    Yes, this solution works.  Better than paying $80 to Microsoft Support to do it.

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