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My mother's installation of Outlook 2011 has suddenly stopped working. When she tries to run it, the splash screen comes up briefly (like for about a second or less) and then disappears again and the program quits. This is all that it does. It does not display any kind of error message. It just quits. There is a file sitting on her Desktop titled Sent Items.mbox and the Get Info window and icon suggest that this file is connected to Outlook. I assume that this is the file containing her sent emails, but I can’t find where it is supposed to go.
What I am think is that my mom was poking around in folders that she should not have been in an accidentally moved this file out of its correct location and that Outlook, not finding it, is simply quitting. Is this what is happening? Can someone tell me where this file is supposed to go?
Using older versions of Outlook for Mac in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It might not be on autoupdate yet (no idea what's holding it up).
You can download and install manually from there though:
https://support.microsoft.com/en-us/kb/3048688
Corentin
It just fixed my problem as well. Thanks so much!
Thank you Corentin.
Thats strange, it says there are no updates but my Outlook says it is 14.5.0?
Regards,
S
It's under the help Menu. You have a Check for Updates command in all Office apps.
Corentin
Hi,
This question may sound strange but I have Office 2011 and I have no clue how to get to the updates section, I read its under the help tab in Word, Excel etc... It is not. There is no external updater app or anything.
I have 14.5.0 and have all sorts of problems from all of the apps, Word and excel frequently get stuck and need to be force quit and I had the same issue regarding Outlook which rebuilding the identity solved.
How can I update?