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My mother's installation of Outlook 2011 has suddenly stopped working. When she tries to run it, the splash screen comes up briefly (like for about a second or less) and then disappears again and the program quits. This is all that it does. It does not display any kind of error message. It just quits. There is a file sitting on her Desktop titled Sent Items.mbox and the Get Info window and icon suggest that this file is connected to Outlook. I assume that this is the file containing her sent emails, but I can’t find where it is supposed to go.
What I am think is that my mom was poking around in folders that she should not have been in an accidentally moved this file out of its correct location and that Outlook, not finding it, is simply quitting. Is this what is happening? Can someone tell me where this file is supposed to go?
Using older versions of Outlook for Mac in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It might not be on autoupdate yet (no idea what's holding it up).
You can download and install manually from there though:
https://support.microsoft.com/en-us/kb/3048688
Corentin
I did as you suggested above.
Nothing has changed
Outlook still will not open
Any other ideas?
My Outlook for Mac won't open. I just rebuilt the identity to no avail. There is a file in library/preferences named com.microsoft.office.licensing.plist, is this what I should delete?
Thanks!
CORRECTION!!! I tried it again and this time the builder IS loading. Crossing my fingers!
I have the same problem, but get nothing when I click the Outlook icon in the tray along with the Alt (option) key on my Mac. I was moving emails from the inbox to files when this happened. HELP?