Can't save Outlook messages to file. 'Save as' is greyed out.

Anonymous
2012-02-04T10:41:40+00:00

I am using Office for mac 2011 under OS X version 10.7.2.

I cannot 'save' or' save as' Outlook email messages or attachments. PowerPoint, Excel and Word documents save normally. In Outlook "Save as" is permanently greyed out and cannot be selected. Save is not greyed out but does not react to instructions.

Any idea what the problem is and how to fix it.

I bought the software in November on line and this problem has existed for about a month.

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-02-05T02:18:01+00:00

Unfortunately, this is not an option in Outlook 2011.

If this is a feature you’d like to see in future versions of Office for Mac, be sure to send your feedback by clicking “Help” > “Send Feedback…” in any Office application or by clicking on the link below:

http://www.microsoft.com/mac/product-feedback

As a workaround, if you want to save the emails, you may simply drag the email from the Outlook window to the desktop or any other location. That will save the complete email itself.

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Anonymous
2012-03-01T08:31:42+00:00

I have the same problem and concern! I find this issue unbeleivable. I moved from windows to mac to find this office issue unacceptale!

This has to be corrected at once.

How can we manage the emails we receive in order to have them properly filed?

I can not beleive tha Microsoft could be so irresponsile in such basic issue

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  1. Anonymous
    2014-07-15T18:49:38+00:00

    It's not that we (contributors to these forums) aren't understanding you. We do and we even agree with your points. You're just venting about something we've known for years.

    In addition you have to understand that this is a peer (us) support forum.

    MS doesn't directly answer any of the posts here so don't hold your breath on an official statement.

    It is absolutely true though that Outlook for Mac is more limited than Outlook for Windows.

    It's also true that drag and drop is not a super efficient option to export e-mails for archiving etc purposes. I don't use that myself: I use third party apps that do a very good job at extracting e-mails from Outlook to place them in their own databases (Eagle Filer, EAX…).

    We can't do a thing about it beside trying to help out and provide a solution to the problems posted here when we know of one…

              Corentin

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  2. Anonymous
    2014-07-15T04:24:41+00:00

    You've found this thread because your expectations for Office for Mac aren't met and you're looking for a solution. The answer is that Office for Mac is not equal to Office for Windows. That's it. Years of history will show you it has never been equal.

    You can't hold Microsoft accountable for anything other than to not buy the product. If you've recently purchased the product you are definitely entitled to a refund. You have to ask for it.

    Whether you like the answer or not, Corentin is correct. The Save As feature was designed with a specific purpose. It's not the purpose you expect.

    It's not that we (contributors to these forums) aren't understanding you. We do and we even agree with your points. You're just venting about something we've known for years.

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  3. Anonymous
    2014-07-15T04:07:27+00:00

    Hi Corentin,

    My point is still being missed. Many of us have purchased the product based up Outlook for Mac being equivalent to Outlook for PCs which is an effective and efficient way of dealing with mass emails their organization, compilation, filing and saving. Your solution does not accomplish this and therefore the product is not a legitimate replacement. Again, this is misleading and you are now contributing to this with your response. You do not appear to understand the issue. This is perpetuated through the threads in this message board. To export a message by dragging emails to one's desktop is a very clunky, inefficient and an ineffective way of organizing, compiling, filing and savings many emails day in and day out compared to Outlook for PCs which is a much more direct method.  Thus it is not a legitimate replacement for Outlook for PCs. I thank you for your attempt at responding.

    I would still like to hear a response from a qualified Microsoft representative.

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