Customizing the visual backdrop during video calls for privacy or presentation
It should be there.
If it is not there, your app could have run into some issues. Here are a few steps you can try to resolve such issues:
- Update Microsoft Teams: Make sure you're using the latest version of Microsoft Teams. You can do this by clicking on your profile picture in the top-right corner, selecting "Check for updates", and following the prompts
- Clear your cache: You can try clearing your Teams desktop app cache. To do this, sign out of Teams, quit Microsoft Teams by right-clicking the icon and selecting "Quit", then launch the File Explorer in Windows and add this location in the address/URL bar and press Enter:
%APPDATA%\Microsoft\Teams. Delete the contents of the entire folder, then restart Microsoft Teams and sign in - Manually add the image: If the "Add new" option is still not showing, you can try to manually put the picture in the following location and see if it will appear on the list of your available backgrounds:
%APPDATA%\Microsoft\Teams\Backgrounds\Uploads - Use the web app: If you're still having trouble, you could try using the Teams web app. To access it, go to https://teams.microsoft.com and use the "Use the web app instead" option to open Teams in a browser
Regards Adeyemi