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"Many features of current programs have been designed and upgraded based on customers’ feedback."
Please don't. I'm no IT expert but even i can see that its common sense that the more fancy features you add, the worse this problem will get. Why don't you tweak and polish the features you all ready have, rather than adding more novelty features that no one will ever use?
That's not the Msft way unfortunately. They've fallen so far behind in terms of online capabilities that they grasp at any straw their developers suggest and dump it out there with no regard for the user experience. They can't help themselves.