Teams displays wrong email account after I have logged in.

Anonymous

When I sign in to use Teams, I use an account named "******@mydomain.com". I use the Microsoft Authenticator to authenticate my identity. The login usually succeeds. I am using the Linux version of Teams. I am not accessing Teams in a browser.

After logging in to Teams, my account is displayed using a different email address, "******@somedomain.com". I do not know from where this other account comes, but I definitely want to remove all reference to it. How do I get rid of that erroneous reference to that account???

I should mention, too, that when someone invites me to a Teams meeting using "******@mydomain.com", the URL I receive never leads me to enter the meeting. I can log in to Teams using that URL, but I never see the meeting to which I have been invited.

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42 answers

Anonymous

2021-06-11T17:31:33+00:00

Thanks for your input. I was referring to you email domain account. It Microsoft identifies it as work account, then you will not be able to sign up for personal account.

Please allow me to go through and do a quick checks at my end and get back.

Meanwhile, do you have a similar experience to access Teams personal account on Windows laptop?

Regards

Nik
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Anonymous

2021-06-11T17:43:45+00:00

Let me be clear: I can login and use Teams with my account amblyomoron1 when I use the Linux desktop app and selecting Personal account! That is not at all the problem. Obviously, Microsoft is not preventing me from doing so. The issue is the completely unexpected mention of amblyomoron2, which keeps being displayed in various places, as I have documented in this thread.
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Anonymous

2021-06-12T14:29:40+00:00

I’ve looked further into your issue scenario, but couldn’t find an obvious reason to see an email address that is not associated to your account.

Sorry about the issue. I'm out of ideas, we'll now ask other advisors and fellow Teams users for other troubleshooting suggestions.

Regards

Nik
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Anonymous

2021-06-12T14:41:17+00:00

Thanks very much for all the time you have invested in helping me. I wonder if it is possible to summarize what we have learned is not the cause of the problem.
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Anonymous

2021-06-13T05:24:57+00:00
Hi AmblyoMoron,

Here is the quick summary:
1. You don't have an alias(https://account.live.com/names/Manage) set in the Microsoft account associated with amblyomoron1 and amblyomoron2 email address, at any time. These are two different accounts with no relation between them.
2. We have checked your organization association with both account by accessing https://myapps.microsoft.com, but with both accounts, you had received "Your account does not belong to any other organizations"
3. With step 2, I learn that you don't have "MS Teams free org" account to your email addresses(still wonder, how did you get access to "MS Teams free" that I could see in one of the screenshots?)
4. However, you mentioned that you could access https://portal.azure.com, Azure AD - and could verify that you see emails as expected without amblyomoron2(email address) references - if you don't have MS Teams free org association in https://myapps.microsoft.com, I assume that you have signed for Azure AD free trail
5. When you sign in using amblyomoron1 on the "Teams Personal Life account", your login takes amblyomoron2 default and login
6. No Teams personal life account exists with amblyomoron2 account or any other MS Teams services linked to amblyomoron2 account
Please feel free to add if I missed any point.

Regards

Nik
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