Teams displays wrong email account after I have logged in.

Anonymous
2021-06-08T11:43:17+00:00

When I sign in to use Teams, I use an account named "******@mydomain.com". I use the Microsoft Authenticator to authenticate my identity. The login usually succeeds. I am using the Linux version of Teams. I am not accessing Teams in a browser.

After logging in to Teams, my account is displayed using a different email address, "******@somedomain.com". I do not know from where this other account comes, but I definitely want to remove all reference to it. How do I get rid of that erroneous reference to that account???

I should mention, too, that when someone invites me to a Teams meeting using "******@mydomain.com", the URL I receive never leads me to enter the meeting. I can log in to Teams using that URL, but I never see the meeting to which I have been invited.

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  1. Anonymous
    2021-06-11T16:27:33+00:00

    In this case, you don’t have a MS Teams free Organization with any of your accounts.

    And you have MS Teams personal account with amblyomoron1, not with amblyomoron2.

    Now, can you login to https://teams.live.com, use chrome browser incognito mode with amblyomoron1 account and let me know how it goes.

    Regards

    Nik

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  2. Anonymous
    2021-06-11T16:56:38+00:00

    I opened an incognito window in chrome, cleared the cache, made sure that 3rd party cookies are accepted and then went to https://tes.live.com. The sequence that followed is as follows:

    • I enter the amblyomoron1 account name
    • I am asked if I want to use the Business/School account or the Personal account. I select the personal account
    • I authorize the connection with Microsoft Authenticator
    • Next, I am asked if I want to download the desktop app or continue in the web browser. Since you insisted on my using Chrome, I chose to continue in the browser
    • I then get a screen that I will describe, rather than provide a screen shot, given that I would have to obfuscate the key parts in any case:

    <Microsoft logo> Microsoft
    amblyomoron2

    Sign in

    You're already signed in.

    amblyomoron1

    Remain signed in with this account. <an option to select on which I can click>

    Sign out and sign in with a different account <a second option on which I can click>

    A comment: I do not understand this screen, as a) amblyomoron2 has not been mentioned or entered anywhere; and b) it is not at all clear if the message means that I am signed in as amblyomoron1 or amblyomoron2

    If I select the first option, exactly the same screen is displayed again. I am in an endless loop.

    If I select the second option, I get a screen with:

    Sign in

    That Microsoft account doesn't exist. Enter a different account or get a new one. amblyomoron2

    No account? Create one!Sign in with a security key  <to be continued>

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  3. Anonymous
    2021-06-11T17:00:24+00:00

    Thank you, Quick check with amblyomoron2 account please. Close the existing chrome incognito session and open again one, let me know the behaviour.

    Regards

    Nik

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  4. Anonymous
    2021-06-11T17:02:05+00:00

    Got it, no need to check with amblyomoron2 now, I see that you don’t have any Team personal account with amblyomoron2, that’s good.

    Let me go through it once again.

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  5. Anonymous
    2021-06-11T17:04:35+00:00

    Do you phone number that you have linked to your Team personal account?

    Regards

    Nik

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