Shared Mailbox in new Outlook

Hi Nebucadneza,

Thanks for getting back.

Can you provide me a screenshot of the product name of your Outlook application? Please see this article for the guide. https://support.microsoft.com/en-us/office/acerca-de-office-qu%C3%A9-versi%C3%B3n-de-office-uso-932788b8-a3ce-44bf-bb09-e334518b8b19

And also, kindly provide us a screenshot of the options you are seeing when trying to move the shared folder to your favorites. You can right click on the shared folder that you would like to be in your favorites and take a screenshot. Please hash any sensitive information that would be included on the screenshot.

I look forward to your reply.

Sincerely

ReynaldoB

Microsoft Community Forum Moderator

Microsoft Outlook-Version 1.2023.425.600 (Production). Clientversion 20230421002.17 . We are Using Microsoft Exchange

Hi Nebucadneza

Thank you for posting in the Microsoft Community forum. I hope you're doing well.

I understand that you have concern about the shared mailbox in new Outlook if it would be possible to be put in the favorites. Let's work together to find the best solution to this problem.

With regards to your concern, we will investigate first on our end if this feature is available or not on the new Outlook.

In the meantime, I would like to know what is the exact name of the version of the Office application you have? Is it Microsoft 365 Family/Personal or Business? See this article for instructions: About Office: What version of Office am I using? - Microsoft Support

What is the configuration of your email on Outlook? Is it on IMAP, POP or Microsoft Exchange?

I look forward to your reply.

Sincerely

ReynaldoB

Microsoft Community Forum Moderator