I am trying to activate Copilot in my OneNote.

Anonymous
2023-09-30T17:39:05+00:00

I am trying to activate Copilot in my OneNote. I have updated my OneNote registry key with "Microsoft.Office.OneNote.Copilot" with a value of true. I have all updates and restarted my computer. But the Copilot ribbon icon is grayed out and will not activate. What am I missing?

Microsoft 365 Insider | OneNote | Windows

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Anonymous
2023-10-08T04:33:00+00:00

Hi Tom Stafford1

Thank you for providing that information. At this point, it would be best if you contact our live support team for further assistance since they are equipped with the advanced tools. Due to complexity of the problem, this will need an advanced tools to diagnose the problem.

To contact our live support team, follow these steps below.

1. Login to **** Contact - Microsoft Support with your Microsoft account.

  1. Describe your concern.

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3. Click Contact Support button**.**

Thanks for understanding.

Sincerely

https://learn-attachment.microsoft.com/api/attachments/d49220a8-3f61-4fd9-8f35-bed7b92d7780?platform=QnA&fud_access=wJJIheezUklbAN2ppeDns8cDNpYs3nCYjgitr%2bfFBh2dqlqMuW7np3F6Utp%2fKMltnRRYFtVjOMO5tpbpW9UyRAwvLeec5emAPixgq9ta07Dgnp2aq5eJbnfd%2fU3qhn54G7rIkF3LWProIv1VTxYFlAH5ABlBvShutkvzoExwYd3DeXET%2f2yn0FC%2bVnVWBVSZgj3CHUTQcbmUVajIK1mxTqyanJIebN7gjekBA7yY7ktQrFenfMSK%2fKg6E8p0RJ%2f5UBxyq2neoZXr76VqsNXdeN8nZFsIBq7pejLGGGFcBUVfe7PA1Xq%2fbvxjkxxJhicZ5lVgnhRoDKv116KVoTFSveTcs0Pk2LZ3rYMth%2fA0bP%2fD58y9a8%2bupY%2b11i8VWwwpe83Hfb1jXES%2fALPQsQJpOih91MhJgrimQ2Cb7%2bNFDBE%3d

ReynaldoB

Microsoft Community Forum Moderator

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  1. Anonymous
    2023-10-06T03:48:07+00:00

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  2. Anonymous
    2023-10-06T03:35:39+00:00

    Hi Tom Stafford1,

    Thanks for getting back.

    If that's the case, I would like to know what version of Office you have? Kindly provide us a screenshot of the product information just like the image below. About Office: What version of Office am I using? - Microsoft Support

    In the meantime, I would recommend that you update your Office program. In that way you can get the latest updates for your Office applications. Install Office updates - Microsoft Support

    Sincerely

    ReynaldoB

    Microsoft Community Forum Moderator

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  3. Anonymous
    2023-10-03T02:14:56+00:00

    Thanks for the above, it is the same instructions I received from copilot preview.

    I checked the add-ins within OneNote options. And there are no add-ins at all, despite adding copilot to the registry key. I also followed through on Repairing the office installation, But that did not make any changes.

    I have completed all the trouble shooting steps below, and still no joy:

    I’m sorry to hear that you’re still having trouble activating Copilot in OneNote. It seems like you’ve already taken the necessary steps to activate it^1^. However, there might be some other factors causing the issue^1^. Here are a few more things you can try:

    1. Check if the Copilot add-in is enabled in OneNote^1^: Go to the File menu, select Options, and then click on Add-ins. From there, you can check if the Copilot add-in is listed and enabled.
    2. Repair your Office installation^1^: If the add-in is enabled and you are still experiencing the issue, you can try repairing your Office installation. To do this, go to the Control Panel, select Programs and Features, and then right-click on Microsoft 365 and select Change. From there, select Quick Repair and follow the prompts.
    3. Update Windows^2^: If the issue persists, make sure your Windows is up-to-date. Search for “Check for updates” using Windows Search and select it. Turn on “Get the latest updates as soon as they’re available”. Select “Download & Install” to download the latest version of Windows. Restart your computer after the installation is complete.

    If the issue persists after trying these steps, please let me know and we can explore other possible solutions.

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  4. Anonymous
    2023-10-01T21:56:02+00:00

    Hi Tom Stafford1

    Thank you for reaching out to us regarding your Copilot activation issue in OneNote. I understand how important it is for you to have this feature working properly.

    Based on the information you have provided, it seems that you have already taken the necessary steps to activate Copilot in OneNote. However, there might be some other factors that are causing the issue.

    May I ask if you have checked if the Copilot add-in is enabled in your OneNote? You can do this by going to the File menu, selecting Options, and then clicking on Add-ins. From there, you can check if the Copilot add-in is listed and enabled.

    If the add-in is enabled and you are still experiencing the issue, you can try repairing your Office installation. To do this, go to the Control Panel, select Programs and Features, and then right-click on Microsoft 365 and select Change. From there, select Quick Repair and follow the prompts.

    If the issue persists after trying these steps, please let me know and we can explore other possible solutions.

    Sincerely

    ReynaldoB

    Microsoft Community Forum Moderator

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