OneNote keeps showing "Please wait" whenever I try to type

Anonymous
2020-10-28T20:57:02+00:00

Hi Team,

Whenever I try to type or copy+paste to OneNote (on Mac), a pop up window "Please Wait" will show and freeze the screen.  It is interrupting my work virtually permanently.

I have already checked for update ensuring I have the latest version.  Please help.  Thank you.

PY

Microsoft 365 Insider | OneNote | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-11-03T15:18:35+00:00

    Hi PY,

    Thank you for the reply.

    You mentioned that you are using OneNote for Mac version 16.44 which is the Office insider version, in order to provide you with more professional help, we will help you move your posts to the Office Insider directory of this forum, so that relevant support engineers can continue to troubleshoot this issue. 

    Thank you for your understanding!

    Best regards,

    Jazlyn

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  2. Anonymous
    2020-11-02T02:14:14+00:00

    Hi Jazlyn,

    Thank you for the follow-up.  I would need further help.

    Answering your questions:-

    1. Version 16.44 (20102712)
    2. Not quite sure.  There are regular push updates for both Mac and Microsoft.
    3. The problem seems like apply to one notebook.

    Regards,

    PY

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  3. Anonymous
    2020-11-01T21:27:30+00:00

    Hi PY,

    If you still need further support, please do not hesitate to reply to me.

    Best regards,

    Jazlyn

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  4. Anonymous
    2020-10-29T01:50:55+00:00

    Hi PY,

    Sorry for the inconvenience the problem caused for you.

    Based on your description, when you type and copy-paste on OneNote for Mac, a "Please wait" window will pop up and freeze the screen. I tested on OneNote for Mac version 16.42 on my side, and there was no problem.

    Here are some of my suggestions, you can try them first and tell us the result.

    If this sync issue is happened in all notebook:

    1.You can remove OneNote cash.

    a. Sign out and close all office apps.

    b. Go to Finder, find  ~/Library/Containers/ (press command + shift + G and enter this path)

    c. Find “com.microsoft.onenote.mac” folder, select and move it to trash

    d. Restart Mac and sign in

    *Note: please remember to backup your contents before doing this step.

    If this sync issue is just happened in a specific notebook, you can close this notebook and your OneNote and reopen it to see the result.

    If the problem persists, could you please provide me some information?

    1. OneNote version number(open OneNote>on the upper left corner, click OneNote>About OneNote).

    2. Did you make any change before the problem happen, such as: MacOS update?

    3. Does the issue happen to a specific notebook or all notebooks?

    Best regards,

    Jazlyn

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