iOS App for Microsoft Loop keeps crashing at startup

Anonymous
2024-01-05T10:25:51+00:00

Hi

since version 2.80 the Microsoft Loop app for iOS keeps crashing at start up.

When I delete it and reinstall it works once or twice when opening. After that it does not work anymore.

It only shows the logo and then crashes.

First I thought it had to do with Microsoft Intune policies (because it showed there a message that data is now protected with corporate policies) when adding my work account. but even after reinstall when I do not add the work account and only my private microsoft account it keeps crashing.

I have iOS version 17.1.2 - but it worked before on that version.

Thanks for the feedback.

Microsoft 365 Insider | Loop | iOS
Microsoft 365 Insider | Loop | iOS

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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  1. Anonymous
    2024-01-08T21:54:59+00:00

    Hello! trusty_SG

    Thank you for posting n Microsoft Community

    I understand that you're experiencing issues with the Microsoft Loop app on your iOS device. This issue could be caused by a number of factors, including a corrupted installation or a conflict with other apps on your device.

    Allow me to ask:

    • Just to confirm when adding your work account the Microsoft Loop doesn't crashes? But adding the personal Microsoft account it keeps crashing?
    • Are there any error message showing besides the one in Microsoft Intune policies?

    Here are a few troubleshooting steps you can try:

    1. Clear the app cache: Go to Settings > General > iPhone Storage > Microsoft Loop > Offload App. Then, reinstall the app from the App Store.
    2. Update your iOS version: Make sure your device is running the latest version of iOS. You can check for updates by going to Settings > General > Software Update.
    3. Restart your device: Try restarting your iPhone or iPad by pressing and holding the power button until the "slide to power off" option appears. Then, slide to power off and wait a few seconds before turning your device back on.

    I hope this helps! Let me know if you have any other questions or concerns.

    Thank you,

    Vince

    Microsoft Community Moderator

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