MP3 files grayed out in Transitions-->Sound-->Other Sound

Anonymous
2019-10-08T12:02:29+00:00

I am trying to automatically get PowerPoint from Office365 Mac to automatically transition from one slide to another at the end of an audio clip.  When I goto the Transitions tab --> Sound --> Other Sound, all my MP3 files are greyed out.  What gives?  I am frustrated to no end.

[Moved from PowerPoint / Mac / Office 365 Home]

Microsoft 365 Insider | PowerPoint | MacOS
Microsoft 365 Insider | PowerPoint | MacOS

A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.

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  1. Anonymous
    2019-10-09T06:28:38+00:00

    Hi Timothy,

    Thanks for posting in the forum.

    When you click Other sound to select the custom sound, please make sure the audio file is .wav format. We can insert MP3 as audio file via Insert, but when it comes to slide transition, it takes .wav format.

    Regards,

    Neha

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  2. Jim G 134K Reputation points MVP
    2019-10-11T15:55:58+00:00

    Neha finally got around to asking the first question that needs to be answered before you try any troubleshooting steps.

    Please provide us with the version and build of PowerPoint application. To check, in PowerPoint, go to the PowerPoint menu and choose About PowerPoint.

    Thank you.

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  3. Anonymous
    2019-10-10T23:39:49+00:00

    Hi Timothy,

    Thanks for getting back to us.

    Did you add the transition to the slide? Please make sure you have unchecked the On Mouse click option and added the transition time, and then clicked Apply to all to advance the slide to the next.

    After this check if slide advances on its own.

    If the issue persists, please provide the following information:

    1. Please provide us with the version and build of PowerPoint application. To check, in PowerPoint, go to the PowerPoint menu and choose About PowerPoint.
    2. Try inserting the sound which are by default available in PPT (do not click Other sound to add custom sound) and then check if same thing happens.
    3. Please create a new presentation and check if the slide transitions on its own or not.
    4. What are the settings in Transition tab? May I ask for the screenshot of the tab to check the settings?

    Thanks,

    Neha

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  4. Anonymous
    2019-10-09T11:09:43+00:00

    The transitions are not transitioning automatically, whether I use "Other Sound" or "Insert Audio" . I have everything set to auto and it doesn't work.

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  5. Anonymous
    2019-10-09T10:48:02+00:00

    Seeing as how I have a Macintosh, that makes a whole lot of sense.  Thank you Micro$oft for creating more work for me.

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