[Office 2016] Search cannot complete the indexing of your Outlook data

Anonymous
2017-06-16T00:40:40+00:00

Have various Outlook 2016 search problem recently, but couldn't solve the latest one. User is on Windows 7

What happen:

Everytime the user starts the Outlook, it will give this warning.

Search cannot complete the indexing of your Outlook data. Indexing cannot continue for C:\Users\xxxxx\Documents\Outlook Files\xxxxxx.pst (error=0x81404005). If this error continues, contact Microsoft Support.

Search will works, but will not index any new incoming emails

If user close the Outlook and start again, it gives the same warning again, and previous unindex emails will be indexed. But subsequently new incoming emails will not be indexed again until the next Outlook restart.

We have tried:

  1. rebuild the index
  2. create a new mail profile
  3. move the pst to the totally new pst
  4. update Office to latest version 1705, Build 8201.2102
  5. run a repair Office

still having the same problem.

any suggestion?

Microsoft 365 Insider | Outlook | Windows

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Anonymous
2017-06-16T13:54:50+00:00

Update: With the help from Richard Batty here, we located the offending update that causes this problem. On Windows 7, the update is KB4022719, on Windows 10 it's KB4022715.

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  1. Anonymous
    2017-06-28T17:17:15+00:00

    I just installed the update for version 1703.  Looks good!  Thanks for your help.

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  2. Anonymous
    2017-06-29T03:10:19+00:00

    Uninstalling KB4022725 fixed this problem for me as well, but do note that Windows 10 will probably re-install it shortly thereafter, as it did with me.  However, the problem seems to have stayed away, and Outlook 2016's indexing is still working for the .PST file that it wouldn't index earlier.  There must have been some problem with how the update was installed the first time.

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  3. Anonymous
    2017-06-30T16:15:50+00:00

    Unistall the update KB4022725 but i still have the same Problem.

    Should any other update or component be unistalled?

    Regards

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  4. Anonymous
    2017-06-30T16:20:22+00:00

    I have a customer who says he has downloaded the update....

    Can you do me a favor and point me in to right updates for the right version of Windows 10

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