[Office 2016] Search cannot complete the indexing of your Outlook data

Anonymous
2017-06-16T00:40:40+00:00

Have various Outlook 2016 search problem recently, but couldn't solve the latest one. User is on Windows 7

What happen:

Everytime the user starts the Outlook, it will give this warning.

Search cannot complete the indexing of your Outlook data. Indexing cannot continue for C:\Users\xxxxx\Documents\Outlook Files\xxxxxx.pst (error=0x81404005). If this error continues, contact Microsoft Support.

Search will works, but will not index any new incoming emails

If user close the Outlook and start again, it gives the same warning again, and previous unindex emails will be indexed. But subsequently new incoming emails will not be indexed again until the next Outlook restart.

We have tried:

  1. rebuild the index
  2. create a new mail profile
  3. move the pst to the totally new pst
  4. update Office to latest version 1705, Build 8201.2102
  5. run a repair Office

still having the same problem.

any suggestion?

Microsoft 365 Insider | Outlook | Windows

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Anonymous
2017-06-16T13:54:50+00:00

Update: With the help from Richard Batty here, we located the offending update that causes this problem. On Windows 7, the update is KB4022719, on Windows 10 it's KB4022715.

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  1. Anonymous
    2017-06-28T13:37:06+00:00

    What windows, 7 or 10? if 10 what build? can you provide the KB number?

    Thanks.

    Windows 10, Creators update. 

    http://www.catalog.update.microsoft.com/Search.aspx?q=KB4022716

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  2. Anonymous
    2017-06-28T13:22:25+00:00

    What windows, 7 or 10? if 10 what build? can you provide the KB number?

    Thanks.

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  3. Anonymous
    2017-06-28T13:18:52+00:00

    I installed the update and my client confirmed Outlook search now works.

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  4. Anonymous
    2017-06-27T20:45:08+00:00

    OK, then you need to wait till microsoft releases the update for our build.  the catalogue will eventually have it here. 

    http://www.catalog.update.microsoft.com/Search.aspx?q=KB4022716

    (right now it says it didnt find any results.)

    that update will bring us up to (OS Build 15063.447)

    this page here shows the details about it. 

    https://support.microsoft.com/en-us/help/4022716/windows-10-update-kb4022716

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