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Have various Outlook 2016 search problem recently, but couldn't solve the latest one. User is on Windows 7
What happen:
Everytime the user starts the Outlook, it will give this warning.
Search cannot complete the indexing of your Outlook data. Indexing cannot continue for C:\Users\xxxxx\Documents\Outlook Files\xxxxxx.pst (error=0x81404005). If this error continues, contact Microsoft Support.
Search will works, but will not index any new incoming emails
If user close the Outlook and start again, it gives the same warning again, and previous unindex emails will be indexed. But subsequently new incoming emails will not be indexed again until the next Outlook restart.
We have tried:
still having the same problem.
any suggestion?
A Microsoft application for managing email, calendars, contacts, and tasks across devices and platforms.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Update: With the help from Richard Batty here, we located the offending update that causes this problem. On Windows 7, the update is KB4022719, on Windows 10 it's KB4022715.
Hi Paul,
I tried uninstalling this update, but it does not appear in my windows update.
Any other options??
Issue #5 in this topic is still the official guidance, https://support.office.com/en-us/article/Outlook-known-issues-in-the-June-2017-security-updates-3f6dbffd-8505-492d-b19f-b3b89369ed9b?ui=en-US&rs=en-US&ad=US. Make sure your Windows clients have the KBs listed in this topic installed. Since it is patch Tuesday there might be new Windows Updates so any new ones would supersede those July 11th Windows Updates.
I have seen a few support cases come in where even with the update search was still not finding all of the results. For example an issue was that newer emails were not showing in the results. When they clicked Search, Search Tools, Indexing Status Indexing Showed complete. I don't think we know root cause for that issue yet but the workaround that has been used was to delete the OST file and resync the email or create a new profile, https://support.office.com/en-us/article/Create-an-Outlook-profile-F544C1BA-3352-4B3B-BE0B-8D42A540459D.
Call or chat with Microsoft.
Ok. I'm confused.. Is this the problem update or a patched one? The last updated date is 6/9/17.