Office 365 and Express VPN

Anonymous
2019-07-28T10:02:09+00:00

I use Office 365 on my home PC and I also use Express VPN. Until recently I had no problems with either, but now when I open any Office product I cannot access OneDrive: there's a message saying I have no internet connectivity. If I disconnect Express VPN the problem goes away. I have tried setting up the Office apps as exceptions in the Express VPN settings but this did not work. Does anyone have experience of this and know a way round it? Many thanks

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  1. Anonymous
    2019-10-01T15:45:31+00:00

    Same issue here,

    no connection with internet in any MS Office programs, when ExpressVPN is active.

    Interesting is, that a few month back, I always had a message that my office365 was unregistered, when VPN was active. I couldn't even save a file.

    Everything was back to normal, when I deactivated VPN.

    At least this issue is resolved.

    So does this mean, that there is someone there who works on the connection problems as well?

    Bye Sonja

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  2. Anonymous
    2019-08-18T01:39:31+00:00

    Same problem here.  With no VPN, all my programs work fine.  However, if I connect through ExpressVPN and then open Outlook there is no connection.  Also happens with some MS apps, e.g. MSN Money.

    Have tried using a different protocol and adding Outlook to the "Do not use VPN connection" but nothing seems to work - except disconnecting ExpressVPN and then all is fine again!

    Looks like ExpressVPN are unable to resolve at the moment too.

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  3. Anonymous
    2019-08-07T14:53:16+00:00

    I've had this as an intermittent problem, and haven't been able to find a solution. The files will open, but they won't save changes when this problem happens. Turning off the VPN, and restarting Office seems to fix it for a few weeks, but then it'll happen again.

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  4. Anonymous
    2019-07-28T17:07:26+00:00

    Thanks for your reply Ed. The problem has now resolved itself: I didn't do anything at all, just tried again, and everything is working fine now! 'Til the next time anyway....

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  5. Anonymous
    2019-07-28T16:33:06+00:00

    It must be a general issue with Office 365. I've had similar spotty connection issues with OneDrive when ProtonVPN is on. Super frustrating. I use a VPN to protect all of my connections in public places (Starbucks, airports, etc) and to have Office documents fail to open is irritating.

    I've reported the issue with a frown face in Excel which is where I see it most often, as that is what I use most often, but no response yet.

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