Online insert "Something went wrong. Please try again"

Anonymous
2018-10-09T08:42:20+00:00

When I try to insert online picture or 3D models from online source the search window appears. When I type something in the search bar of that window or click on the category, the message appears: "Something went wrong. Please try again".

Version Office 365 MSO 16.10927.20000 32 bit

How can I fix it?

Microsoft 365 Insider | PowerPoint | Windows
Microsoft 365 Insider | PowerPoint | Windows

A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-11-14T09:43:48+00:00

Hi xshima, 

Try the following as this fixed the issue for some users that reported the same issue to me - 

Internet Option > Advanced > Security > Do not save encrypted page to disk (make sure this option is unchecked)

Restart Powerpoint & try to insert 3D model from online sources.

Regards, 

Steve.

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  1. Anonymous
    2018-10-23T17:04:12+00:00

    What region are you located in?

    -Jesse

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  2. Anonymous
    2018-10-23T10:45:47+00:00

    If you go to File > Options, do you see Office Intelligent Services enabled? If not, try enabling it, then restart PowerPoint and try again.

    If it is already enabled, go to Trust Center and click Trust Center Settings. Under Privacy Options, be sure that the top two boxes are checked. 

    -Jesse

    Nothing did work!

    What else can it be?

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  3. Anonymous
    2018-10-22T18:17:21+00:00

    Did you try the above suggestions regarding Office Intelligent Services and the Trust Center?

    -Jesse

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  4. Anonymous
    2018-10-22T07:48:48+00:00

    How can I update it?

    It says I have the latest insider version.

    The problem is still here.

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