Can’t switch accounts in Loop

Anonymous
2024-05-10T21:17:21+00:00

Web app seems promising, so installed on my iphone. But won’t let me switch to my work accounts (there are two of them beside my personal account). All accounts were listed in settings. By clicking on any of my work accounts takes me back to my personal account from where I started :/ What can I do?

Microsoft 365 Insider | Loop | iOS
Microsoft 365 Insider | Loop | iOS

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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  1. Anonymous
    2024-05-11T08:58:30+00:00

    Hi, thanks for the fast reply!

    On my laptop (win11) I was able to access the work accounts and made some loops as well already. So it is not an access issue.

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  2. Anonymous
    2024-05-11T03:53:15+00:00

    Dear Costar

    Thanks for using Microsoft products and posting in the community.

    I realize that you've encountered a problem with want to switch your work or personal account and I understand how you feel.

    However, I understand that when using a Microsoft 365 work account, you may need to register a tenant or request approval from an IT administrator to use Loop, have you registered a tenant or requested approval from an IT administrator?

    Please refer to the specific information: Install the Loop app for Android - Microsoft Support

    If you have any other questions or need further assistance, please feel free to contact us.

    Best Regards, 

    Maxine | Microsoft Community Support Specialist

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