Unable to launch OneNote

Anonymous
2018-05-23T17:13:18+00:00

Split from this thread.

I am still unable to launch my One Note:

Still getting this error:

Faulting application name: onenoteim.exe, version: 16.0.9330.2053, time stamp: 0x5af782b2

Faulting module name: Mso20Imm.dll, version: 16.0.9330.2053, time stamp: 0x5af77cff

Exception code: 0x01483052

Fault offset: 0x0000000000128143

Faulting process id: 0x20e4

Faulting application start time: 0x01d3f2b37c0ce31a

Faulting application path: C:\Program Files\WindowsApps\Microsoft.Office.OneNote_17.9330.20531.0_x64__8wekyb3d8bbwe\onenoteim.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.Office.OneNote_17.9330.20531.0_x64__8wekyb3d8bbwe\Mso20Imm.dll

Report Id: 64c3b81b-dc16-43e2-88c0-0b9f1fd40e84

Faulting package full name: Microsoft.Office.OneNote_17.9330.20531.0_x64__8wekyb3d8bbwe

My Office Product is up to date.

I went to delete the registry keys, but I do not see this Reg Key listed:

  • HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Licensing\CurrentSkuIdForApp
  • I created the Windows Registry Editor file above and ran it.
Microsoft 365 Insider | OneNote | Windows

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  1. Anonymous
    2018-05-23T17:14:15+00:00

    It looks like you aren't running the latest available version of OneNote based on the error log you provided. Can you open another Office application and check for updates? Once you've updated, let us know if this continues.

    -Jesse

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  2. Anonymous
    2018-05-23T22:15:39+00:00

    You will probably need to google Onenote Crashing to solve this. It isn't due to the issues reported in the thread you originally posted to. A few possibilities:

    • Do an online repair and see if that fixes it. You do that in the Add/Remove programs section in Windows.
    • Uninstall, reboot, and reinstall Office.
    • Clear out all of the downloaded cache of your onenote database. A corrupt database/note could cause this.
    • Delete your custom dictionary for Office. I've seen a corrupt .dic file cause crashes and weird behavior.

    Those are just suggestions to get you going.

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