The typing cursor does not go where my mouse clicks!

Anonymous
2024-02-06T20:11:47+00:00

When I'm navigating a loop document, I'll scroll down the page and click my mouse on a line of text i want to edit. I'll even double click the line to be sure. But when i start typing, for some reason the active cursor remains at its original spot elsewhere in the document. Then, I have to manually bring the cursor down to the line i want to edit with the keyboard arrow keys!! This is an absolute flow killer.

This happens constantly and can be reproduced at will in any loop doc.

Microsoft 365 Insider | Loop | MacOS
Microsoft 365 Insider | Loop | MacOS

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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  1. Anonymous
    2024-02-19T12:14:13+00:00

    Same bug. It makes Loop unusable on Safari. Very frustrating!

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  2. Anonymous
    2024-02-10T19:03:17+00:00

    I can't do that on my work computer.

    It seems to me that the bug doesnt exist in Chrome. But I can reproduce the cursor issue in Safari and Firefox. There ya have it.

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  3. Anonymous
    2024-02-09T23:26:29+00:00

    Hi Lee McEwen,

    Thank you for your reply.

    There's possibility that your Mac Profile might get corrupted. Try to create a new profile with administrative privileges to see if your issue get resolve. Here is the link: Add a user or group on Mac - Apple Support (PH)

    Regards,

    Michael Jr

    Microsoft Moderator

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  4. Anonymous
    2024-02-07T19:36:37+00:00
    1. my problem happens all day every day. its so predictable that it seems like its built to be this way. 1000x a day.
    2. I just tried the website on my Chrome browser and it seems to be working better there. So perhaps this is an issue with Safari. i use MacOS Safari Version 17.2.1 (19617.1.17.11.12)

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  5. Anonymous
    2024-02-07T14:46:30+00:00

    Hello Lee McEwen,

    Thank you for writing to us here in the Microsoft community.

    I understand how frustrating it can be when the cursor misbehaves while typing on your Mac. I just want to inform you that loop is still in its infancy that functionalities are missing or buggy.

    I just want to ask a few questions as to narrow down the problem. It is important to answer this to provide more detailed troubleshooting steps.

    1. How frequent your problem in a day?
    2. Is there any changes with the device?

    Here are some troubleshooting steps that may help resolve your solution:

    1. Try to uninstall/reinstall the application.
    2. Turn Off Tap to Click:
    • Go to the Apple menu, then select System Preferences.
    • Click on Trackpad.
    • Uncheck the box for Tap to Click.
    • If the cursor stops jumping around, it’s likely that your fingers or wrist were accidentally touching the trackpad while typing
    1. Keep Your Trackpad Clean and Dry:
    • Dirt, water, and natural oils from your fingers can affect the touch sensitivity of your trackpad.
    • Use a lint-free cloth (slightly dampened if necessary) to keep the trackpad surface clean.
    • Alternatively, place a piece of paper over the trackpad and try using it through that. If the cursor behaves better, consider using a trackpad cover.

    Let me know if the issue persists, and we can have other options.

    I hope you find this information helpful.

    Regards,

    Michael Jr.

    Microsoft Moderator

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