Powerpoint suddently went black....

Anonymous
2017-09-28T08:34:31+00:00

While working on presentation and having multiple PPTs open, and after having closed one of those, the remaining ones went black...

If I move over slides they appear again one by one but the right screen (preview) is still black.

Any ideas?

Microsoft 365 Insider | PowerPoint | Windows
Microsoft 365 Insider | PowerPoint | Windows

A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.

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  1. Anonymous
    2017-10-05T04:06:17+00:00

    Hi, 

    Please find the version below:

    Version 1709 (Build 8528.2084 Click-to-Run)

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  2. Anonymous
    2017-10-10T11:24:55+00:00

    Thanks for the information.

    So the setting I asked you to look for deals with handling of different monitors with different DPI settings. I was attempting to rule out that as a possible cause. As the build you're running does not even include this, that is not a cause.

    The hardware acceleration options have to do with the way we animate and accelerate slideshow. That setting should have no bearing on core UI rendering behavior.

    Is this something intermittent, or can you consistently reproduce? Are you also on an insiders' build of Windows?

    Are these files stored locally, or in the cloud on a service like OneDrive or OneDrive for Business? And may I assume you're not seeing this kind of black screen with any other application?

    I will see if I can reproduce this in-house, but I'm not seeing any obvious causes.

    I'm also assuming you've tried running Windows Update to ensure your video drivers are up to date. Not likely that is the cause, but worth covering that base.

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  3. Anonymous
    2017-10-10T11:41:42+00:00

    So there are two settings under File > Options > Advanced Settings: 

    -- Disable hardware graphics acceleration (this setting is worth trying to disable to see if that helps). 

    -- Disable Slide Show hardware graphics acceleration (this setting shouldn't impact your situation).

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  4. Anonymous
    2017-10-13T16:16:51+00:00

    Hi Argyrios,

    Did you get a chance to try Jeffrey's suggestions? Just want to track if it worked.

    Thanks!

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  5. Anonymous
    2017-10-18T10:06:23+00:00

    Thank you for your reply. Unfortunately this still happens, and always when I have opened a big presentation copied slides from the big one to the one I am working on and then closing the big one.

    See screenshot below:

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