Powerpoint suddently went black....

Anonymous

While working on presentation and having multiple PPTs open, and after having closed one of those, the remaining ones went black...

If I move over slides they appear again one by one but the right screen (preview) is still black.

Any ideas?

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12 answers

Anonymous

2017-09-28T14:36:51+00:00

Hi Argyrios,

Thanks for your report! Which version of PowerPoint are you working with? Is it production or an Insider build? We can get you to the right place for some help on it.

-Jay
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Anonymous

2017-09-28T20:41:17+00:00

Hi,

Thanks for your reply.

It is office 2016 insider build 64bit.
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Anonymous

2017-09-29T06:36:28+00:00

If you go to PowerPoint Options, and de-select (uncheck) the following option "Use best settings for my display" does this make the issue any better/worse?

[See attached picture for reference]

Jeffrey Chen [MSFT]

PowerPoint Development Team
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Anonymous

2017-09-30T06:41:55+00:00

Hi,

There is no such option in my powerpoint.

But the issue seems to be more general, when closing some of the already other opened powerpoint files (especially when all are large).

Another time, it crashed.

See my settings below. Do you mean instead un-check the enable hardware acceleration under display advanced settings?
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Anonymous

2017-10-02T16:16:06+00:00

Hi Argyrios,

Waiting for Jeffrey to reply, but what Insider build is this?

Thanks.

-Jay
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