OneNote Stopped syncing. We can't sync this section because the server isn't compatible with this version of OneNote.

Anonymous
2019-03-15T00:05:53+00:00

We can't sync this section because the server isn't compatible with this version of OneNote.

Page has never been synced | E000078D bfuqa

One note Version:

16.24 (190313) - Insider Fast

My notebook in a onedrive folder.

Office365 license premium plus

installed in a Mac with business account for licensing

connected to my personal one drive. @hotmail.com live account

Microsoft 365 Insider | OneNote | MacOS

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  1. Anonymous
    2019-03-23T15:31:56+00:00

    While attempting to further diagnose this issue, I had a small breakthrough.

    While attempting different things to night, my existing notebooks on OneDrive began synching after I re-enabled Files On-Demand (further context for it being off is provided below).  Although my two OneDrive notebooks are now synching again, my existing shared notebook that is an Office 365 Group SharePoint location still will not synch.

    I haven't had time to prove whether this was coincidental or a true root cause, so I'll be very interested to hear whether this makes any difference for the other users experiencing this issue.

    Additional OneDrive context... around the end of February or early March I ultimately had to turn off OneDrive Files On-Demand.  My OneDrive client, which also happens to be an insider version, was constantly hogging my CPU and, more importantly, destroying my battery life.  I tried several potential resolutions from the forums, including a complete reset and re-install of OneDrive, but there was either no change or the behavior returned after 12-24 hours.  Turning off Files On-Demand solved this issues.  Prior to tonight, that feature has been off since.

    To my surprise, all existing notebooks, including the SharePoint notebook, are now synching this morning.

    It is possible the OneDrive Files On-Demand setting change is more than coincidence.

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  2. Anonymous
    2019-03-23T21:08:36+00:00

    My thinking, and others please correct me if I'm wrong, has always been that syncing OneNote notebooks via the OneDrive sync client is a bad idea. My thinking is that a local cache is created by the client, so pulling down a copy would likely just see constant updates as the file is worked, and it would sync basically endlessly. With the client creating a local copy, it seems unnecessary.

    For those reasons, I've always explicitly excluded my Notebooks directory from syncing locally via the OneDrive client. That being the case, Files-on-demand is out-of-play for me.

    BR

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