Outlook 2016 constantly crashes

Anonymous
2017-12-08T22:25:36+00:00

Faulting application name: OUTLOOK.EXE, version: 16.0.8730.2122, time stamp: 0x5a222abb

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0xfffffffe

Faulting process id: 0x2a34

Faulting application start time: 0x01d37069d095c726

Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE

Faulting module path: unknown

Report Id: a811e1c7-e652-4b0a-938d-9d419d45acfc

Faulting package full name: 

This error is thrown prior to the other:

Faulting application name: SettingSyncHost.exe, version: 10.0.17046.1000, time stamp: 0x98440592

Faulting module name: Windows.Security.Authentication_unloaded, version: 10.0.17046.1000, time stamp: 0xf4a22809

Exception code: 0xc0000005

Fault offset: 0x0000000000012070

Faulting process id: 0x1d38

Faulting application start time: 0x01d37069cb7cf0ca

Faulting application path: C:\WINDOWS\system32\SettingSyncHost.exe

Faulting module path: Windows.Security.Authentication

Report Id: ce26f2b5-ad3f-4a6f-b98f-367b91c7b9f4

Faulting package full name:

Microsoft 365 Insider | Outlook | Windows

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  1. Anonymous
    2017-12-13T21:31:59+00:00

    Hi @dmadelung2,

    I haven't seen an Insider build number formatted like that yet. Usually they're something like Version 1801 (build 8828.2010). Do you see that when you click File>Account or File>Office account ?

    Thanks

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  2. Anonymous
    2017-12-13T21:25:59+00:00

    So you're running the Insider build, or the retail build? I'm a little confused.

    Also, are you getting crashes on PowerPoint as well as Outlook? In Outlook, click File>Support>contact support. In PowerPoint, click File>Feedback>I don't like something, and file reports. Those reports go right to the teams.

    If you're running an Insider build now, open PowerPoint, open a new or existing slide deck, then click File>Account and your version should be on that panel somewhere.

    Thanks

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  3. Anonymous
    2017-12-13T21:09:58+00:00

    I am running build 17046.rs_prerelease.171118-1403 and experiencing the same issue. I have reinstalled Office 2016 using click to run and am still experiencing this.

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  4. Anonymous
    2017-12-13T21:05:24+00:00

    The latest months fast ring builds. It became to much of a problem for me so I actually for 8 hours ago reinstalled the complete machine. Therefor I cannot verify the build number, sorry.

    I tested to do a clean uninstall of Office but the problem remained. Since I'm running a lot of presentations at customer sites talking about all the benefits of Office 365 it was not a good show when powerpoint was crashing repeatedly....

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  5. Anonymous
    2017-12-13T19:18:26+00:00

    Hi Peter,

    What specific version(s), builds, and platforms are you having the issue with?  

    Thanks

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