Outlook 2016 constantly crashes

Anonymous
2017-12-08T22:25:36+00:00

Faulting application name: OUTLOOK.EXE, version: 16.0.8730.2122, time stamp: 0x5a222abb

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0xfffffffe

Faulting process id: 0x2a34

Faulting application start time: 0x01d37069d095c726

Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE

Faulting module path: unknown

Report Id: a811e1c7-e652-4b0a-938d-9d419d45acfc

Faulting package full name: 

This error is thrown prior to the other:

Faulting application name: SettingSyncHost.exe, version: 10.0.17046.1000, time stamp: 0x98440592

Faulting module name: Windows.Security.Authentication_unloaded, version: 10.0.17046.1000, time stamp: 0xf4a22809

Exception code: 0xc0000005

Fault offset: 0x0000000000012070

Faulting process id: 0x1d38

Faulting application start time: 0x01d37069cb7cf0ca

Faulting application path: C:\WINDOWS\system32\SettingSyncHost.exe

Faulting module path: Windows.Security.Authentication

Report Id: ce26f2b5-ad3f-4a6f-b98f-367b91c7b9f4

Faulting package full name:

Microsoft 365 Insider | Outlook | Windows

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  1. Anonymous
    2017-12-13T19:15:57+00:00

    Hi Michael,

    I'm a little confused, first report here was on Windows Desktop Slow version (1711 8730.2122).

    Michael, you mentioned a Universal (Mobile) device, but I don't recognize 17046.rs_prerelease.171118-1403.

    Where did that version come from? What happens if you click File>settings>about? The version and build should be there.  It should be something like 17.8828.2006 or something.

    For Windows desktop, there was an Insider fast version in the last few days, can anyone confirm whether that also has the issue?

    Thanks

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  2. Anonymous
    2017-12-13T14:32:29+00:00

    Has MS come up with any resolutions to this? My Office apps crashed over a dozen times yesterday (usually Outlook & OneNote) and reimaging my Surface would be a GIANT productivity drain for me trying to get my custom apps all back installed and configured.

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  3. Anonymous
    2017-12-13T00:02:36+00:00

    Hi Michael,

    Thanks for the report. Good info.

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  4. Anonymous
    2017-12-12T23:24:51+00:00

    Same issue.  I'm on a Surface Pro 4 if that matters and was in the Insider Preview until this started happening. I am currently on build 17046.rs_prerelease.171118-1403

    I try to go into Help -> Contact support, but it gives me the following:

    Your subscription is part of a work or school account. Please contact your Office 365 administrator for technical support or search for answers to common issues in our community forums.

    Outlook and OneNote crash approximately every 30-45 minutes throughout the day. I even tried doing an online repair of Office, but that didn't help at all.

    This is devastatingly unproductive for me (and, I'm assuming, everyone else).

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  5. Anonymous
    2017-12-11T21:16:24+00:00

    Hi Peter,

    Is this on a Windows Desktop version? If you can get it open at all, go to Help>Contact Support and put in a report directly to the team. When you do that it sends additional info about Office and your machine. If you can't don't worry about it.

    I'll send a note to the team on this end.

    Thanks

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