Font Issues with office 365 Outlook/Word 16.9 (for Mac)

Anonymous
2018-01-09T12:41:10+00:00

Gill Sans is not working correctly. Gill Sans Light appears as a serif font and Gill Sans Regular appears as Gill Sans Light?

Microsoft 365 Insider | Outlook | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-01-26T23:53:41+00:00

Hi as0773,

It appears that this case is not one that was covered by the hotfix today. The best course of action to ensure that this is captured is to use the in-app feedback to submit a report (using the smiley face icon).

-Jesse

Was this answer helpful?

0 comments

50 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-01-24T11:02:50+00:00

    Reinstalling an older version was the only solution that helped me:

    You can download the 15.41 Suite here: https://officecdn-microsoft-com.akamaized.net/pr/C1297A47-86C4-4C1F-97FA-950631F94777/OfficeMac/Microsoft_Office_2016_15.41.17120500_Installer.pkg

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-01-24T12:53:55+00:00

    Reinstalling an older version was the only solution that helped me:

    You can download the 15.41 Suite here: https://officecdn-microsoft-com.akamaized.net/pr/C1297A47-86C4-4C1F-97FA-950631F94777/OfficeMac/Microsoft_Office_2016_15.41.17120500_Installer.pkg

    I tried, but after completing the installation, the new version (16.9) is still working. In other words, It didn't downgrade.... How to uninstall the "new version" and to restore the old one?

    This is a annoying issue indeed! I use continuously ppt files for presentations....

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-01-24T13:16:07+00:00

    Reinstalling an older version was the only solution that helped me:

    You can download the 15.41 Suite here: https://officecdn-microsoft-com.akamaized.net/pr/C1297A47-86C4-4C1F-97FA-950631F94777/OfficeMac/Microsoft_Office_2016_15.41.17120500_Installer.pkg

    I tried, but after completing the installation, the new version (16.9) is still working. In other words, It didn't downgrade.... How to uninstall the "new version" and to restore the old one?

    This is a annoying issue indeed! I use continuously ppt files for presentations....

    I fixed the problem UNISTALLING the 16.9 version (here the procedure: https://support.office.com/en-us/article/Uninstall-Office-2016-for-Mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3) and re-installing the 15.41 suite. 

    Everything was restored (even if you loose the library with preferences) but the formatting it's now ok. Waiting for the fix by Microsoft!!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2018-01-24T13:43:26+00:00

    I successfully installed the version 15.41 again, and all is back normal, what I did.

    1. Deleted all Microsoft programs in the finder (programs)
    2. Emptied the trash bin
    3. Downloaded and installed the MS Version 15.41
    4. While starting Word, it got stuck to restore the history and preferences, I just forced quit the program and started it again.
    5. Back to working Helvetica Neue Font 
    6. Disabled the autoupdate function under the help of word

    Hope this might help, others.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments