Font Issues with office 365 Outlook/Word 16.9 (for Mac)

Anonymous
2018-01-09T12:41:10+00:00

Gill Sans is not working correctly. Gill Sans Light appears as a serif font and Gill Sans Regular appears as Gill Sans Light?

Microsoft 365 Insider | Outlook | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-01-26T23:53:41+00:00

Hi as0773,

It appears that this case is not one that was covered by the hotfix today. The best course of action to ensure that this is captured is to use the in-app feedback to submit a report (using the smiley face icon).

-Jesse

Was this answer helpful?

0 comments

50 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-01-23T00:31:51+00:00

    Also sad to report one of my icon fonts just refuses to load now since the update. This is driving me nuts, and there's no workaround, not even brute forcing an install inside the app's font folder. And yes I've read every last solution online. Arggg MS, please fix.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-01-23T05:27:18+00:00

    Thank you, Jesse. This is a major issue that's inconveniencing seemingly dozens of people here, and most likely hundreds to thousands more not aware of this forum.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-01-23T07:21:57+00:00

    Thanks for investigating this issue. We're having the same issue where our font (Crimson Text; available from Google Fonts) is rendered OK in roman style, but italic and bold is replaced with a sans-serif fonts. It doesn't matter if you choose bold/italic from the menu buttons, or if you actively select the style from the font selection dropdown. I'm attaching a screenshot that I think will illustrate the issue. As a comparison I included Garamond, which renders correctly. It is broken in Word and PowerPoint, but works in Excel.

    Broken

    Microsoft® Word for Mac

    Version 16.9 (180116)

    Microsoft® PowerPoint for Mac

    Version 16.9 (180116)

    Works

    Microsoft® Excel for Mac

    Version 16.9 (180116)

    Edit: Our colleague who is running Windows, have allegedly always had problems with Crimson Text, regardless of style. Unclear whether this is due to the documents/templates being created on a Mac, or not. So far he could fix it by reselecting the font for the text.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-01-23T12:07:53+00:00

    Hi HLA3135,

    Can you clarify which issue in this thread you're experiencing? Is it Gill fonts not displaying correctly, or a font missing from Word?

    -Jesse

    Hi Jesse,

    Gill fonts are not presenting properly on our machines. We have tried updating one machine to the Insider Programme fast build (16.10 - 180114) but this has not solved the issue - all other machines having the same problem are on 16.9.

    Gill Sans Light presents as a serif font

    Gill Sans Regular presents as Gill Sans Light

    Gill Sans Italic presents as Gill Sans Light Italic

    Gill Sans SemiBold presents as serif bold

    Gill Sans Bold presents correctly

    Was this answer helpful?

    0 comments