Font Issues with office 365 Outlook/Word 16.9 (for Mac)

Anonymous
2018-01-09T12:41:10+00:00

Gill Sans is not working correctly. Gill Sans Light appears as a serif font and Gill Sans Regular appears as Gill Sans Light?

Microsoft 365 Insider | Outlook | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2018-01-26T23:53:41+00:00

Hi as0773,

It appears that this case is not one that was covered by the hotfix today. The best course of action to ensure that this is captured is to use the in-app feedback to submit a report (using the smiley face icon).

-Jesse

Was this answer helpful?

0 comments No comments

50 additional answers

Sort by: Oldest
  1. Anonymous
    2018-01-09T20:13:42+00:00

    Hi Jake,

    Is that you select Gill Sans Light when composing email and it will turn back to Gill Light Regular automatically if you compose the email in a new window? 

    I'd like to let you know that this is a normal behavior for Outlook & Word, the default setting for Gill Regular is Regular. 

    Regards,

    Hans

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2018-01-10T10:50:59+00:00

    Hi Hans,

    Thank you for your reply.

    On Outlook, I select Gill Sans Light to compose an email. As I type, the font appears as a serif font.

    On Word, I select Gill Sans Light to compose a document. As I type, the font appears heavier than usual but not quite Gill Sans Regular. If I select Gill Sans regular and compose a document, the font looks to be Gill Sans Light.

    Kind regards,

    Jake

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2018-01-12T14:49:09+00:00

    Would you please help confirm if font “serif” means “PT Serif”? To compare Gill Sans light with PT serif, I edited an email with Gill Sans light and PT serif font to clarify in Outlook. The results as the following picture shows. They are different from each other obviously. This issue might be related to the resolution of the screen.

    I suggest edit a email with fonts Gill San light and serif in Outlook for Mac and send it to someone, then monitor results in the recipient’s screen to see how it goes.

    If the fonts displays in the recipent's screen just like yours, please post the screenshot of the fonts for further investigation.

    Best regards,

    Coldwell

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2018-01-13T14:35:05+00:00

    Hi Jake,

    We haven't heard back fronm you, please feel free to let us know if you have clarified the fonts on the recipients side.

    Best regards,

    Coldwell

    Was this answer helpful?

    0 comments No comments