Font Issues with office 365 Outlook/Word 16.9 (for Mac)

Hello, we also have font problems with update Microsoft_Office_2016_16.9 (and 16.10). 

All postscript fonts are gone and replaced (but works in older versions, I have downgraded to Microsoft_Office_2016_15.21 as a temporary workaround since Univers.ps is our company fonts, we have hundreds of ppt:s with this font). 

@Microsoft, are you going to fix this problem?

Hello Jesse,

1 - i placed the fonts from Yosemite in the folder /Library/Fonts (not the one in /System) (on a Mac, that is enough to activate fonts, and recently activated fonts are favored over existing ones), then opened Font Book, and verified that the system had disabled the original font files in favor of the ones i installed, then i cleared the font cache (as indicated above) and restarted.

Note: the issue with HelveticaNeue Bold happens on Yosemite and High Sierra; switching to semi-bold seems to be ok.

Also: this is intermittent: if you see it on a slide, often going to another slide, then coming back makes it disappear (or reappear)

2 - PowerPoint is where my clients saw it; they were not using other Office apps at the time.

3 - These are the font files taken from Yosemite (from /System/Library/Fonts)

HelveticaNeue.dfont lists its version as: 10.0d36e1

HelveticaNeueDeskInterface.ttc does not list any version (nor do i see it in Font Book), but the file's create/modify date is Sep. 10, 2014

5 - The same issue has been observed on Macs using the French-France locale, and the English-US locale.

4 - Here are some screenshots; the same text, garbled, then appearing normal after coming back to the slide several times:

i hope this helps!

Same issue as reported by others.

All 3rd party fonts are no longer listed in the selection field, and any copy using these fonts on existing documents defaults to Calibri. My set of fonts are all known good (worked great prior to 16.9 and continue to work in all other apps: Adobe, iWork, etc.) and are fully licensed from notable foundries. 

Thanks to those with the uninstall steps and rollback version link. These worked great, and I'm holding off on rolling forward to 16.9 and beyond until this is confirmed to be resolved.

Hi Peter,

We have a few questions for you.

1. Can you clarify the exact procedure you followed? Did you at any point install the fonts you copied over from Yosemite, or did you just place them in the folder indicated?
2. Which app or apps specifically are you experiencing the Helvetica Neue issues in?
3. What is the version number of the HelveticaNeue fonts you are currently using?
4. Can you provide a screenshot of the "random characters" you are seeing with Bold?
5. What is the locale of the machines you are seeing this issue with? Is the build of Office you are using localized for that locale?

-Jesse