Problems getting started error message on every workspace

Anonymous
2023-03-22T22:27:08+00:00

Really excited to try but all our users are getting:

"Oops!

We couldn't save the Loop workspace and pages you've created. They'll be lost as soon as you refresh or navigate awya from this page. Copy anything from them you want to keep and paste it somewhere else. Then, please try to create this workspace again."

Any ideas on what is wrong?

Thanks in advance!

Microsoft 365 Insider | Loop | Windows
Microsoft 365 Insider | Loop | Windows

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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  1. Anonymous
    2023-03-23T23:18:54+00:00

    To help us debug this issue:

    • Go to the "..." Menu in the top right corner of a Loop page
    • Click "About"
    • Click "Copy to clipboard" to copy the session ID and app version
    • Email that with a description of your problem to teamloop@microsoft.com

    This will give us more context as to what's causing these issues saving workspaces and pages. Thanks for helping us make Loop better!

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  2. Anonymous
    2023-03-24T00:11:14+00:00

    Unfortunately we can't email it because the email gets hidden:

    **Session ID:**44ab2fce-be17-4d2c-b9c1-787db26b7ab0

    **App version:**20230228048.92

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  3. Anonymous
    2023-03-24T00:12:06+00:00

    Another from a different browser in case that makes a difference.

    **Session ID:**21225a11-facc-43fb-a475-bb9677067a32

    **App version:**20230228048.85

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  4. Anonymous
    2023-03-24T00:16:14+00:00

    As said already, email missing on these posts so can't email...

    Session id: f95fc46d-8fdc-4e1d-b1cc-d9111b3248d1

    App version: 20230228048.92

    As well as Workspace saving and creation issues, clicking on Ideas just has the spinning circle and does nothing else. I get errors from the iOS app as well when trying to create pages, have send feedback from there too.

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  5. Anonymous
    2023-03-24T00:24:49+00:00

    Session id: 59594611-15f1-4ccb-aaaf-fb465ffaddf8

    App version: 20230228048.92

    Cannot save workspaces.

    1. Create a Workspace
    2. After workspace is created we get this error...
      We couldn’t save the Loop workspace and pages you’ve created. They’ll be lost as soon as you refresh or navigate away from this page. Copy anything from them you want to keep and paste it somewhere else. Then, please try to create this workspace again.
    3. Workspace disappears after the page is reloaded.

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