Problems getting started error message on every workspace

Anonymous
2023-03-22T22:27:08+00:00

Really excited to try but all our users are getting:

"Oops!

We couldn't save the Loop workspace and pages you've created. They'll be lost as soon as you refresh or navigate awya from this page. Copy anything from them you want to keep and paste it somewhere else. Then, please try to create this workspace again."

Any ideas on what is wrong?

Thanks in advance!

Microsoft 365 Insider | Loop | Windows
Microsoft 365 Insider | Loop | Windows

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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  1. Anonymous
    2023-05-10T16:35:52+00:00

    Hey Derek,

    Has there been progress on resolving this bug? I still haven't been able to keep a workspace once I navigate .

    Session id: 26ac8636-e476-4c23-84a7-074caf3ecdb7

    App version: 20230502014.001

    Thanks!

    Sean

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  2. Anonymous
    2023-05-10T20:10:44+00:00

    Still running into the error for:

    "Oops! We couldn’t save the Loop workspace and pages you’ve created. They’ll be lost as soon as you refresh or navigate away from this page. Copy anything from them you want to keep and paste it somewhere else. Then, please try to create this workspace again."

    Here are my details:

    Session id: 8c98bf89-f913-4487-bc28-865a9a52a0e2

    App version: 20230502014.001

    Looking forward to testing this!

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  3. Anonymous
    2023-05-11T02:57:23+00:00

    Good evening!

    Over the last 7 weeks we have taken multiple fixes for issues related to workspace creation. While reliability has improved significantly, we are still working to resolve all issues impacting customers wanting to enable Loop. To reach our goals we must resolve this next set of these issues.

    This isn't 1 issue so there isn't 1 fix that is going to resolve these issues for all customers. Last week we were able to share the new session IDs with engineering. These session IDs are being used to plan the next set of fixes we will prioritize, but the roll out will take some time.

    We appreciate your patience as we address these issues. If you have specific questions, please let us know.

    Thanks,
    Derek

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  4. Anonymous
    2023-05-11T16:16:45+00:00

    Hey Derek,

    Thank you for the response. I know that the issues we're experiencing are likely equally as frustrating for you. I appreciate your help in this matter and trying to resolve the various issues being faced.

    I'm very excited to try Loop and be an early evangelist for the tool at my company. I look forward to finally creating my first workspace.

    Please keep us updated as fixes roll out.

    Thanks,

    Sean

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  5. Anonymous
    2023-05-11T16:25:22+00:00

    Sean,

    Have you been able to try Loop with your personal Microsoft account?

    That works now and will allow you to try Loop before we get this resolved. If you have this option, you can try Loop today.

    Thanks again for your patience!

    Derek

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