Problems getting started error message on every workspace

Anonymous
2023-03-22T22:27:08+00:00

Really excited to try but all our users are getting:

"Oops!

We couldn't save the Loop workspace and pages you've created. They'll be lost as soon as you refresh or navigate awya from this page. Copy anything from them you want to keep and paste it somewhere else. Then, please try to create this workspace again."

Any ideas on what is wrong?

Thanks in advance!

Microsoft 365 Insider | Loop | Windows
Microsoft 365 Insider | Loop | Windows

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

173 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-03-31T08:54:19+00:00

    **Session ID:**0663bf6c-121a-4a7c-bfd4-ae5922dd205a

    **App version:**20230228099.05

    Org account, with both Exchange online mailbox and read/write access to the root Sharepoint site.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-03-31T09:42:29+00:00

    Hello, this resolved the issue for me so we are up and testing.

    • You need to have at least read access to your organization's SharePoint Online root site. We are working on a long-term solution to not require this. Until then, work with your Microsoft 365 administrator or your help desk to ensure you have a minimum of read access to the root site.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-03-31T12:23:35+00:00

    Could having a sensitivity label applied to the root sharepoint site be causing an issue?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-03-31T12:43:04+00:00
      • Possible solutions (using Loop with your Organization ID): 
        - You need to have an Exchange Online **mailbox** associated with your Organization ID. Once you've been provisioned an **Exchange Online mailbox**, and you've signed into it one time, everything that Loop needs from Exchange Online can be set up the next time you try to use Loop. Work with your Microsoft 365 administrator or your help desk to ensure you have an active Exchange Online mailbox.
-

    Microsoft needs to update their documentation then. On this page (https://learn.microsoft.com/en-us/sharepoint/manage-loop-components#loop-service-requirements) it specifically says an Exchange Online LICENSE, but makes no mention that a mailbox needs to be hosted there as well. No love for on-prem mail users?

    "The Loop app currently requires each user to have an Exchange Online license. If not, users will experience failures in the Loop app, be unable to create new Loop workspaces, will not receive notifications or signals when users collaborate and update, and other experiences may also fail."

    I have an exchange online license, but not a mailbox hosted online, and receive these errors.

    A mailbox hosted in exchange online and a license are VERY different things. Microsoft seems to use these terms interchangeably across multiple products but they are very much not one and the same.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-03-31T12:53:31+00:00

    So Without Exchange license we can't use it :)))) Amazing

    Was this answer helpful?

    0 comments