Problems getting started error message on every workspace

Anonymous
2023-03-22T22:27:08+00:00

Really excited to try but all our users are getting:

"Oops!

We couldn't save the Loop workspace and pages you've created. They'll be lost as soon as you refresh or navigate awya from this page. Copy anything from them you want to keep and paste it somewhere else. Then, please try to create this workspace again."

Any ideas on what is wrong?

Thanks in advance!

Microsoft 365 Insider | Loop | Windows
Microsoft 365 Insider | Loop | Windows

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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  1. Anonymous
    2023-03-30T15:23:36+00:00

    We are also still having issues with our Loop workspaces

    Session id: 420f900b-060f-476e-b9b9-de54efabd515

    App version: 20230228099.05

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  2. Anonymous
    2023-03-30T17:36:51+00:00

    Same issue

    Session id: f6862ada-d7cb-4a0f-8cf5-11a67f1a55bd

    App version: 20230228099.05

    Two test users both have Exchange Online licenses. Seems to have no errors for users with an exchange mailbox hosted online. But for a hybrid user (mailbox still on prem) the error remains. To be clear both have licenses applied.

    Is there a dependency on an actual exchange online mailbox?

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  3. Anonymous
    2023-03-30T20:26:59+00:00

    Good afternoon!

    We want to give an update from our Loop engineering team.

    With your help we have identified a few known cases that are impacting your ability to create workspaces. We'll work to keep this page updated as we identify and fix issues.

    • Error: Oops! We couldn't save the Loop workspace and pages you've created. They'll be lost as soon as you refresh or navigate away from this page. Copy anything from them you want to keep and paste it somewhere else. Then, please try to create this workspace again.
      • Possible solutions (using Loop with your Microsoft Account):
        • You need to sign into outlook.com with your Microsoft Account. Once you've signed in one time, everything that Loop needs from Outlook can be set up the next time you try to use Loop.
      • Possible solutions (using Loop with your Organization ID):
        • You need to have an Exchange Online mailbox associated with your Organization ID. Once you've been provisioned an Exchange Online mailbox, and you've signed into it one time, everything that Loop needs from Exchange Online can be set up the next time you try to use Loop. Work with your Microsoft 365 administrator or your help desk to ensure you have an active Exchange Online mailbox.
        • You need to have at least read access to your organization's SharePoint Online root site. We are working on a long-term solution to not require this. Until then, work with your Microsoft 365 administrator or your help desk to ensure you have a minimum of read access to the root site.

    Please keep sharing session ids if you are running into this error and let us know if you have questions.

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  4. Anonymous
    2023-03-30T23:08:12+00:00

    Hello, having this issue as well.

    Session id: 12a57a5f-3f15-4edc-92c3-c866c56c4a3e

    App version: 20230228099.06

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  5. Anonymous
    2023-03-31T05:35:32+00:00

    App Info

    **Session ID:**e305321d-5cf3-453b-bd54-3156375a23e0

    **App version:**20230228099.06

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