Problems getting started error message on every workspace

Anonymous
2023-03-22T22:27:08+00:00

Really excited to try but all our users are getting:

"Oops!

We couldn't save the Loop workspace and pages you've created. They'll be lost as soon as you refresh or navigate awya from this page. Copy anything from them you want to keep and paste it somewhere else. Then, please try to create this workspace again."

Any ideas on what is wrong?

Thanks in advance!

Microsoft 365 Insider | Loop | Windows
Microsoft 365 Insider | Loop | Windows

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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  1. Anonymous
    2023-07-13T01:35:40+00:00

    Session ID:47234968-9631-4bb2-8251-5d47db177d34

    App version:20230706014.002

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  2. Anonymous
    2023-07-06T14:33:42+00:00

    John,

    If you can, please share your session ID. I would like to pass this onto engineers to look into further.

    Thanks,
    Derek

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  3. Anonymous
    2023-07-06T14:25:07+00:00

    Derek,

    We have notice new tenant with secure default is working fine without issue.

    I disable secure default and try to create the workspace without any luck

    My tenant has O365E5 +EMSE3 and we are facing the issue with CA.

    Hope this help to fix the issue.

    Thank you

    Regards

    John

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  4. Anonymous
    2023-07-06T13:54:10+00:00

    John,

    The Loop app is still in public preview. However, any licensed customer who leverages CA will still be able to access Loop. There is no requirement to move to E5 to access Loop, with or without CA.

    Sorry for the confusion. We are still determining which customers may be hitting the current issue. It likely isn't just E5 customers. Any customer who uses CA will be able to use Loop under their current license.

    Hope this clears up your questions.

    Thanks,
    Derek

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  5. Anonymous
    2023-07-06T13:43:16+00:00

    Dear Derek,

    That s means every customers must move to M365E5 to create a Loop workspace if the customer is using conditional access.

    What will be expected behavior if the tenant using secure default?

    What will be expected behavior if the customer is using M365Business premium licenses?

    PS: This is quite unacceptable to release feature and force the customer to move to M365E5 to use this feature.

    Thank you
    Regards

    John

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