MacOS "Another account from your organisation is already signed in on this device"

Anonymous
2022-11-09T07:38:32+00:00

I have an Office 365 subscription through my work, after recently updating Office, every time I now open Word, Excel or PowerPoint, I am prompted to sign in and activate the product. When I try to, I get this error “Another account from your organisation is already signed in on this device".

I have tried multiple suggestions as follow :

My Office apps are all up to date and I am running macOS Monterey Version 12.6.

Excel for Mac version is 16.68.

Thank you for your support.

[Moved from Subscription, account, billing/For Business/Accounts, groups management, and sign in]

EDIT : upgrading to macOS Ventura (13.0.1) didn't solve the issue

Microsoft 365 Insider | Excel | MacOS

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  1. Anonymous
    2022-11-23T08:34:55+00:00

    Hey I am facing the same error. Please let me know if you figured out how to fix it!

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  2. Jim G 134.1K Reputation points MVP
    2022-11-10T16:42:52+00:00

    Did anyone else from your organization ever log in using this Mac? It would seem so and they did not log out.

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  3. Anonymous
    2022-11-10T13:43:48+00:00

    The solution is to use this tool : https://office-reset.com and select the following option :

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  4. Anonymous
    2022-11-09T16:41:44+00:00

    My Mac is quite new and nobody uses it except me....

    We checked our Office 365 configuration, and everything seems fine.

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  5. Jim G 134.1K Reputation points MVP
    2022-11-09T15:34:25+00:00

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