MacOS "Another account from your organisation is already signed in on this device"

Anonymous
2022-11-09T07:38:32+00:00

I have an Office 365 subscription through my work, after recently updating Office, every time I now open Word, Excel or PowerPoint, I am prompted to sign in and activate the product. When I try to, I get this error “Another account from your organisation is already signed in on this device".

I have tried multiple suggestions as follow :

My Office apps are all up to date and I am running macOS Monterey Version 12.6.

Excel for Mac version is 16.68.

Thank you for your support.

[Moved from Subscription, account, billing/For Business/Accounts, groups management, and sign in]

EDIT : upgrading to macOS Ventura (13.0.1) didn't solve the issue

Microsoft 365 Insider | Excel | MacOS

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  1. Anonymous
    2023-08-01T18:36:34+00:00

    What has worked recently is the terminal command provided by Microsoft. https://learn.microsoft.com/en-us/office/troubleshoot/activation/another-account-already-signed-in

    Open Terminal and paste the following command:

    defaults write com.microsoft.Word ResetOneAuthCreds -bool YES

    It does work and has resolved similar issues on 3 different instances.

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  2. Anonymous
    2023-07-24T14:49:41+00:00

    Did you try the suggestion from page 4 from HBTP? (https://learn.microsoft.com/en-us/office/troubleshoot/activation/another-account-already-signed-in), looks similar to what you tried above but might have a different result via the terminal. Worked on my problematic computer after all the other suggestions didn't

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  3. Anonymous
    2023-07-12T20:28:58+00:00

    I went and signed out of all devices through the office profile and it has worked for me so far.

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  4. Anonymous
    2023-06-09T14:01:26+00:00

    Hi there,

    I have the same problem and no more able to use this f*$$ùù OneNote app. I've tons of important notes and no way to get them offline now. Thank you so much Microsoft for this huge amount of time spent with trying to solve this issue, I've nothing more interesting to do. All other applications are working fine so I can't believe there is only one issue with OneNote. I think one is the rating I should give for this app.

    Anyway, I've tried almost everything and still no result.

    Don't know what I could do more, just no other choice to use MS products unfortunately.

    EDIT:

    I finally found a solution that did the trick. Actually, instead of entering my credentials using the OneNote pop up window, I did reauthenticated through MS Word....... After that, I was able to log in on OneNote. Just one more example how that MS stuff is developed...... no comment.

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  5. Anonymous
    2023-05-19T16:32:50+00:00

    That was amazing Solution

    Thank you so much

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