Microsoft 365 Insider | Excel | MacOS
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That did the trick Christophe, thank you!
MacOS "Another account from your organisation is already signed in on this device"
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Anonymous
I have an Office 365 subscription through my work, after recently updating Office, every time I now open Word, Excel or PowerPoint, I am prompted to sign in and activate the product. When I try to, I get this error “Another account from your organisation is already signed in on this device".
I have tried multiple suggestions as follow :
- Delete all Keychain entries relating to Office
- Uninstall Office and reinstall it via portal.office.com
- Install removal license tool
- Remove all Outlook accounts and add them (as suggested here https://answers.microsoft.com/en-us/msoffice/forum/all/word-and-excel-keep-prompting-for-activation-every/a055b722-574f-4dbc-974d-a8a336a119e7?messageId=c0435c83-9040-4180-8a22-d8f5850509c1)
My Office apps are all up to date and I am running macOS Monterey Version 12.6.
Excel for Mac version is 16.68.
Thank you for your support.
[Moved from Subscription, account, billing/For Business/Accounts, groups management, and sign in]
EDIT : upgrading to macOS Ventura (13.0.1) didn't solve the issue
Microsoft 365 Insider | Excel | MacOS
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75 answers
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Anonymous
2023-06-04T06:43:58+00:00 -
Anonymous
2023-05-19T04:03:55+00:00 I used the completely remove office with this tool for it to remove all licencing correctly , as apparently I had 2 different installs on the MAC
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Anonymous
2023-05-15T17:28:04+00:00 The same user has had the same issue twice now since we resolved on 5/1 with the above solution. Does anyone know if there is a permanent fix for this? She is having to complete the above steps once a week now which is frustrating. Thanks!
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Anonymous
2023-05-01T23:05:05+00:00 We had this issue come up today on one of our computers and wanted to pass along the solution that worked for us.
- Deleted anything in the Keychain related to Office/Microsoft.
- Uninstalled OneDrive app
- Ran the Office-Reset tool and selected all options including uninstalling Office from the computer.
- Reinstalled Office apps and OneDrive
We had tried the above with the exception of uninstalling OneDrive the first time which did not work.
Appreciate everyone's comments here as I never would've figured it out.
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Anonymous
2023-05-01T21:22:50+00:00 What was up with me (I think) is that I realised this started soon after adding a second business profile to Edge. Once I removed that (and reset everything) I have had no problems.